Table 1 Glossary of key concepts Concept... | Emerald Publishing

Table 1

Glossary of key concepts

Concept	Definition	Source
Transformative Service Research (TSR)	Service research that centers on creating uplifting changes in the well-being and reduction of suffering of consumers and employees, communities and the service ecosystem	Anderson et al. (2011), Nasr and Fisk (2018)
Actor disengagement	Actors' temporary or permanent removal of resource contributions from a focal engagement object, affecting value processes and outcomes for both the focal actor and other actors within the service ecosystem	Alexander et al. (2018)
Actor’s negative engagement	Actors’ intense and active intention to cause harm to the service provider, perhaps in response to perceived threats to the self	Do et al. (2019)
Resource loss	Loss of resources occurs when expected resources are not gained or the loss of resources is greater than expected	Mengcheng and Tuure (2020), Leo and Zainuddin (2017)
Resource mismatch	The unfit nature of available resources to mobilize and enable higher resource density and constructive interactions	Mengcheng and Tuure (2020)
Resource integration	A process consisting of activities to assemble, master and optimize resources, to plan and fine-tune usage events in real time, and to reflect on previous activities	Bruce et al. (2019)
Resource misintegration	When actors access, adapt, combine and/or apply resources in ways contrary to their intended use	Laud et al. (2019)
Value co-creation	Consumers' engagement in the process of defining and creating value	Prahalad and Ramawamy (2004)
Value co-destruction	An interactional process between service systems that results in a decline in at least one of the system's well-being, which can be individual or organizational. This process can occur due to the misuse of resources, conflicting or incongruent resource integration practices, or the loss or lack of required resources. It is characterized by negative outcomes for at least one of the involved actors	Lumivalo et al. (2023)
Resource challenge equilibrium (RCE)	A balance point between an individual's available resource pool and the challenges faced	Dodge et al. (2012), Chen et al. (2021), Finsterwalder and Kuppelwieser (2020a)
Actor resource-challenge equilibrium (ARCE)	A balance point is reached when actors reduce cognitive, psychological, physical and social challenges they face by integrating cognitive, psychological, physical and social resources	Chen et al. (2021)
Community resource-challenge equilibrium (CRCE)	A balance point is reached when the community reduces cognitive, psychological, physical and social challenges faced by integrating cognitive, psychological, physical and social resources	Finsterwalder and Kuppelwieser (2020a)
Subjective well-being (SWB)	An individual actor's evaluation of their own quality of life, such as their happiness and life satisfaction	Russell-Bennett et al. (2020), Dodge et al. (2012)
Subjective ill-being	When an individual actor integrates resources in a manner that is detrimental to the challenges faced, resulting in an imbalanced RCE	Sirgy (2017)

Concept	Definition	Source
Transformative Service Research (TSR)	Service research that centers on creating uplifting changes in the well-being and reduction of suffering of consumers and employees, communities and the service ecosystem	Anderson et al. (2011), Nasr and Fisk (2018)
Actor disengagement	Actors' temporary or permanent removal of resource contributions from a focal engagement object, affecting value processes and outcomes for both the focal actor and other actors within the service ecosystem	Alexander et al. (2018)
Actor’s negative engagement	Actors’ intense and active intention to cause harm to the service provider, perhaps in response to perceived threats to the self	Do et al. (2019)
Resource loss	Loss of resources occurs when expected resources are not gained or the loss of resources is greater than expected	Mengcheng and Tuure (2020), Leo and Zainuddin (2017)
Resource mismatch	The unfit nature of available resources to mobilize and enable higher resource density and constructive interactions	Mengcheng and Tuure (2020)
Resource integration	A process consisting of activities to assemble, master and optimize resources, to plan and fine-tune usage events in real time, and to reflect on previous activities	Bruce et al. (2019)
Resource misintegration	When actors access, adapt, combine and/or apply resources in ways contrary to their intended use	Laud et al. (2019)
Value co-creation	Consumers' engagement in the process of defining and creating value	Prahalad and Ramawamy (2004)
Value co-destruction	An interactional process between service systems that results in a decline in at least one of the system's well-being, which can be individual or organizational. This process can occur due to the misuse of resources, conflicting or incongruent resource integration practices, or the loss or lack of required resources. It is characterized by negative outcomes for at least one of the involved actors	Lumivalo et al. (2023)
Resource challenge equilibrium (RCE)	A balance point between an individual's available resource pool and the challenges faced	Dodge et al. (2012), Chen et al. (2021), Finsterwalder and Kuppelwieser (2020a)
Actor resource-challenge equilibrium (ARCE)	A balance point is reached when actors reduce cognitive, psychological, physical and social challenges they face by integrating cognitive, psychological, physical and social resources	Chen et al. (2021)
Community resource-challenge equilibrium (CRCE)	A balance point is reached when the community reduces cognitive, psychological, physical and social challenges faced by integrating cognitive, psychological, physical and social resources	Finsterwalder and Kuppelwieser (2020a)
Subjective well-being (SWB)	An individual actor's evaluation of their own quality of life, such as their happiness and life satisfaction	Russell-Bennett et al. (2020), Dodge et al. (2012)
Subjective ill-being	When an individual actor integrates resources in a manner that is detrimental to the challenges faced, resulting in an imbalanced RCE	Sirgy (2017)