Table 3 Research agenda: negatively... | Emerald Publishing

Table 3

Research agenda: negatively valenced engagement and actor well-being outcomes

Proposition key concepts	Potential areas of enquiry
P1: Focal actor disengagement and reduced well-being	To what extent does disengagement by other actors in a service system decrease focal actor well-being?
P1: Focal actor disengagement and reduced well-being	To what extent does an increase in cognitive, psychological, social and/or physical challenges reduce focal actor well-being?
P2: Aggregated decline in focal actor well-being and reduced community well-being	Can the disengagement of other actors in a transformative service system reduce individual and system well-being? And, if so, how?
	Which other actors are most affected by a focal actor's disengagement in a service system, and how are they impacted?
P3: Focal actor negative engagement and ill-being	How do different forms of negative engagement, such as negative word of mouth, contribute to value co-destruction and individual ill-being?
	How can an individual actor recover from ill-being?
	To what extent does an increase in cognitive, psychological, social or physical challenges result in ill-being?
P4: Aggregated focal actor ill-being and increased community ill-being	To what extent does inactive (versus active) negative focal actor engagement in service relationships affect other actors' well-/ill-being?
	How do negatively valenced engagement practices emerge in a service system, such as in financial, transport and hospitality services, which have multiple actors?
	Which actors are most affected by consumer negative engagement in a service system? How?

Proposition key concepts	Potential areas of enquiry
P1: Focal actor disengagement and reduced well-being	To what extent does disengagement by other actors in a service system decrease focal actor well-being?
P1: Focal actor disengagement and reduced well-being	To what extent does an increase in cognitive, psychological, social and/or physical challenges reduce focal actor well-being?
P2: Aggregated decline in focal actor well-being and reduced community well-being	Can the disengagement of other actors in a transformative service system reduce individual and system well-being? And, if so, how?
	Which other actors are most affected by a focal actor's disengagement in a service system, and how are they impacted?
P3: Focal actor negative engagement and ill-being	How do different forms of negative engagement, such as negative word of mouth, contribute to value co-destruction and individual ill-being?
	How can an individual actor recover from ill-being?
	To what extent does an increase in cognitive, psychological, social or physical challenges result in ill-being?
P4: Aggregated focal actor ill-being and increased community ill-being	To what extent does inactive (versus active) negative focal actor engagement in service relationships affect other actors' well-/ill-being?
	How do negatively valenced engagement practices emerge in a service system, such as in financial, transport and hospitality services, which have multiple actors?
	Which actors are most affected by consumer negative engagement in a service system? How?