Family emotional unpreparedness

Personal challenges in delivering EOL care

Organizational constraints and delays

Access to adequate community resources for EOL care

Rapid escalation to EOL

Promoting Person-Centred Care and Communication (emotion focus)

Enhanced Staff Competence and Confidence (problem focus)

Staff hold limited accountability (problem focus)

Improved person and family involvement in decision-making

Depersonalized care

Staff well-being in EOL care situations