Factor loadings
| Construct | Item | Factor loading | M | SD |
|---|---|---|---|---|
| Perceived ease of use | C1.1 | 0.777 | 4.21 | 0.904 |
| C1.2 | 0.758 | 4.06 | 1.037 | |
| C1.3 | 0.782 | 4.14 | 1.001 | |
| C1.4 | 0.831 | 4.26 | 0.948 | |
| C1.5 | 0.82 | 4.18 | 0.974 | |
| Perceived playfulness | C2.1 | 0.824 | 3.87 | 1.072 |
| C2.2 | 0.884 | 3.86 | 1.151 | |
| C2.3 | 0.859 | 3.66 | 1.205 | |
| C2.4 | 0.897 | 3.73 | 1.201 | |
| Perceived usefulness | C3.1 | 0.826 | 4.07 | 1.119 |
| C3.2 | 0.859 | 4.10 | 1.044 | |
| C3.3 | 0.868 | 4.06 | 1.076 | |
| C3.4 | 0.862 | 4.09 | 1.060 | |
| C3.5 | 0.849 | 4.16 | 1.001 | |
| C3.6 | 0.817 | 4.21 | 0.949 | |
| Trustworthiness | C4.1 | 0.818 | 4.10 | 1.016 |
| C4.2 | 0.881 | 4.10 | 1.023 | |
| C4.3 | 0.768 | 4.00 | 1.104 | |
| C4.4 | 0.820 | 4.10 | 1.008 | |
| Control | C6.1 | 0.852 | 4.12 | 0.956 |
| C6.2 | 0.831 | 3.99 | 1.003 | |
| C6.3 | 0.846 | 4.10 | 0.985 | |
| C6.4 | 0.842 | 4.12 | 0.916 | |
| Experience | D1.1 | 0.878 | 5.62 | 1.336 |
| D1.2 | 0.916 | 5.67 | 1.420 | |
| D1.4 | 0.831 | 3.33 | 1.391 | |
| SST (chatbot) satisfaction | F2.1 | 0.925 | 5.80 | 1.313 |
| F2.2 | 0.845 | 5.67 | 1.378 | |
| F2.3 | 0.918 | 5.75 | 1.391 |
| Construct | Item | Factor loading | M | SD |
|---|---|---|---|---|
| Perceived ease of use | C1.1 | 0.777 | 4.21 | 0.904 |
| C1.2 | 0.758 | 4.06 | 1.037 | |
| C1.3 | 0.782 | 4.14 | 1.001 | |
| C1.4 | 0.831 | 4.26 | 0.948 | |
| C1.5 | 0.82 | 4.18 | 0.974 | |
| Perceived playfulness | C2.1 | 0.824 | 3.87 | 1.072 |
| C2.2 | 0.884 | 3.86 | 1.151 | |
| C2.3 | 0.859 | 3.66 | 1.205 | |
| C2.4 | 0.897 | 3.73 | 1.201 | |
| Perceived usefulness | C3.1 | 0.826 | 4.07 | 1.119 |
| C3.2 | 0.859 | 4.10 | 1.044 | |
| C3.3 | 0.868 | 4.06 | 1.076 | |
| C3.4 | 0.862 | 4.09 | 1.060 | |
| C3.5 | 0.849 | 4.16 | 1.001 | |
| C3.6 | 0.817 | 4.21 | 0.949 | |
| Trustworthiness | C4.1 | 0.818 | 4.10 | 1.016 |
| C4.2 | 0.881 | 4.10 | 1.023 | |
| C4.3 | 0.768 | 4.00 | 1.104 | |
| C4.4 | 0.820 | 4.10 | 1.008 | |
| Control | C6.1 | 0.852 | 4.12 | 0.956 |
| C6.2 | 0.831 | 3.99 | 1.003 | |
| C6.3 | 0.846 | 4.10 | 0.985 | |
| C6.4 | 0.842 | 4.12 | 0.916 | |
| Experience | D1.1 | 0.878 | 5.62 | 1.336 |
| D1.2 | 0.916 | 5.67 | 1.420 | |
| D1.4 | 0.831 | 3.33 | 1.391 | |
| SST (chatbot) satisfaction | F2.1 | 0.925 | 5.80 | 1.313 |
| F2.2 | 0.845 | 5.67 | 1.378 | |
| F2.3 | 0.918 | 5.75 | 1.391 |
M = mean; SD = standard deviation
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