Table 3. Discriminant validity... | Emerald Publishing

Table 3.

Discriminant validity

Constructs	Trust	Control	Experience	Playfulness	Usefulness	Ease of use
Trust
Control	0.772
Experience	0.673	0.662
Playfulness	0.690	0.592	0.699
Usefulness	0.795	0.626	0.694	0.766
Ease of use	0.73	0.687	0.704	0.765	0.723
STT (chatbot) satisfaction	0.629	0.633	0.690	0.550	0.573	0.661

Constructs	Trust	Control	Experience	Playfulness	Usefulness	Ease of use
Trust
Control	0.772
Experience	0.673	0.662
Playfulness	0.690	0.592	0.699
Usefulness	0.795	0.626	0.694	0.766
Ease of use	0.73	0.687	0.704	0.765	0.723
STT (chatbot) satisfaction	0.629	0.633	0.690	0.550	0.573	0.661

Source(s): Authors’ own work