Structural model estimates
| Hypothesis | Hypothesised relationship | Standardised estimates (β) | t-value | p-value | Decision |
|---|---|---|---|---|---|
| H1 | Trustworthiness → SST (chatbot) satisfaction | 0.182 | 2.381 | 0.017 | Yes |
| H2 | Experience → SST (chatbot) satisfaction | 0.425 | 6.526 | 0.000 | Yes |
| H3 | Control → STT (chatbot) satisfaction | 0.210 | 2.627 | 0.009 | Yes |
| H4 | Control → chatbot experience | 0.256 | 4.144 | 0.000 | Yes |
| H5 | Perceived playfulness → chatbot experience | 0.230 | 2.972 | 0.003 | Yes |
| H6 | Perceived usefulness → chatbot experience | 0.211 | 2.913 | 0.003 | Yes |
| H7 | Perceived ease of use → chatbot experience | 0.199 | 2.062 | 0.017 | Yes |
| R square | |||||
| Experience: 61.9% | |||||
| SST (chatbot) satisfaction: 54.3% | |||||
| Hypothesis | Hypothesised relationship | Standardised estimates ( | Decision | ||
|---|---|---|---|---|---|
| Trustworthiness → SST (chatbot) satisfaction | 0.182 | 2.381 | 0.017 | Yes | |
| Experience → SST (chatbot) satisfaction | 0.425 | 6.526 | 0.000 | Yes | |
| Control → STT (chatbot) satisfaction | 0.210 | 2.627 | 0.009 | Yes | |
| Control → chatbot experience | 0.256 | 4.144 | 0.000 | Yes | |
| Perceived playfulness → chatbot experience | 0.230 | 2.972 | 0.003 | Yes | |
| Perceived usefulness → chatbot experience | 0.211 | 2.913 | 0.003 | Yes | |
| Perceived ease of use → chatbot experience | 0.199 | 2.062 | 0.017 | Yes | |
| Experience: 61.9% | |||||
| SST (chatbot) satisfaction: 54.3% | |||||
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