| 1 | Brunner, Schuster, and Lehmann (2023) | Leadership's long arm: The positive influence of digital leadership on managing technology-driven change over a strengthened service innovation capacity | Frontiers in Psychology | Scopus | It highlights the importance of digital leadership in transformation management and introduces the idea of transcendental leadership, identifying crucial skills for leaders and their influence in managing technological change, especially in service innovation |
| 2 | Bustinza, Opazo-Basaez, and Tarba (2022) | Exploring the interplay between Smart Manufacturing and knowledge-intensive business service (KIBS) firms in configuring product-service innovation performance | Technovation | Scopus | It analyzes the impact of Smart Manufacturing technologies on product-service innovation development in Spanish companies, demonstrating the importance of specific modules and partnerships with KIBS firms |
| 3 | Bustinza, Gomes, Vendrell-Herrero, and BAINES (2019) | Product-service innovation and performance: the role of collaborative partnerships and R&D intensity | Business Research | Web of Science | The study addresses the impact of product-service innovation on Spanish companies, underscoring the importance of collaborative partnerships and research and development (R&D) intensity to increase the benefits of this innovation on global performance |
| 4 | Capello and Lenzi (2021) | 4.0 Technological transformations: heterogeneous effects on regional growth | Economics of Innovation and New Technology | Scopus | It analyzes robotization patterns in traditional European manufacturing, focusing on the importance of regional settings for technological transformations, including the rise of “servitization” making services more relevant. The article highlights the need for balanced policies based on technological knowledge and human factors |
| 5 | Chen, Chen, and Yang (2022) | Research to key success factors of intelligent logistics based on IoT technology | Journal of Supercomputing | Web of Science | It uses the analytic hierarchy process (AHP) method to identify critical success factors in applying IoT to smart logistics, underscoring the importance of technical services and indicators such as data collection, wireless communication and operational cost reduction |
| 6 | Eigner and Stary (2023) | The Role of Internet-of-Things for Service Transformation | SAGE Open | Scopus | This study analyzes the role of IoT in transforming digital services. It identifies business models and strategic and operational roles, explores the intersection with Industry 4.0 and highlights opportunities and dependencies in the implementation of IoT in service transformation processes |
| 7 | Frank et al. (2019a, b) | Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective | Technological Forecasting and Social Change | Web of Science | The study proposes a conceptual framework that connects servitization and Industry 4.0, highlighting nine possible configurations based on servitization and digitalization levels to support research on the interface between these trends |
| 8 | Grandinetti et al. (2020) | Fourth industrial revolution, digital servitization and relationship quality in Italian B2B manufacturing firms. An exploratory study | TQM Journal | Scopus | It analyzes the intersection between servitization, Industry 4.0 and relationship quality in manufacturing companies, highlighting how the incorporation of digital services, co-creation and outcome-based business models affects the evolution of these relationships |
| 9 | Jankowska, Minska-Struzik, Bartosik-Purgat, Gotz, and Olejnik (2023) | Industry 4.0 technologies adoption: barriers and their impact on Polish companies’ innovation performance | European Planning Studies | Web of Science | It contributes to the literature by revealing the relationship between the degree of Industry 4.0 implementation and perceived barriers, providing valuable insights into the digital maturity of Polish companies, as well as guidelines for business policies and strategies |
| 10 | Jiang, Zhao, and Zhai (2023) | Digital empowerment to improve the operational profitability in e-commerce supply chain | Electronic Commerce Research and Applications | Scopus | The study provides valuable insights into how digital platforms can empower small- and medium-size enterprises (SMEs) businesses through the use of digital services, underscoring the importance of the amount of retailers in effective supply chain coordination in the business-to-business-to-consumer (B2B2C) context |
| 11 | Liu, Ji, and Ji (2022) | Mobile information technology's impacts on service innovation performance of manufacturing enterprises | Technological Forecasting and Social Change | Scopus | It states that the implementation of mobile information technology (MIT) significantly boosts service innovation skills and innovative performance in manufacturing companies in China |
| 12 | Lugnet, Ericson, and Larsson (2020) | Design of product–service systems: Toward an updated discourse | Systems | Scopus | The article reveals the need for a paradigm shift in product-service systems, integrating systemic thinking and digitalization to meet circular economy challenges and emphasizing the importance of redefining the meaning of products and services for sustainability |
| 13 | Nasiri, Saunila, Ukko, Rantala, and Rantanen (2020) | Shaping Digital Innovation Via Digital-related Capabilities | Information Systems Frontiers | Web of Science | This study shows that human, technical and innovation skills encourage market offerings, and that human, collaboration and technical skills are key for digital business processes in SMEs |
| 14 | Palmié, Miché, Oghazi, Parida, and Wincent (2022) | The evolution of the digital service ecosystem and digital business model innovation in retail: The emergence of meta-ecosystems and the value of physical interactions | Technological Forecasting and Social Change | Scopus | Collaboration with specialized services is essential in the transition to digital business models, especially the creation of ecosystems and physical interactions, always important for retail differentiation |
| 15 | Perales and Martin (2023) | The Smart Supply Chain: A Conceptual Cyclic Framework | Journal of Industrial Engineering and Management | Scopus | It presents a cyclical conceptual framework for smart supply chains and highlights servitization as a key feature in the era of digitalization and sustainability |
| 16 | Peters et al. (2016) | Emerging digital frontiers for service innovation | Communications of the Association for Information Systems | Scopus | The article presents three challenges related to the use of personal data for service innovation, including ethical use, leadership in socio-technical systems and the design of institutions to support such systems. It also emphasizes the need for responsible data use, privacy and sustainable service concepts |
| 17 | Sarbu (2022) | The impact of industry 4.0 on innovation performance: Insights from German manufacturing and service firms | Technovation | Scopus | It analyzes the implementation of Industry 4.0 in German companies and shows that it is driving product innovation, especially in the service sector, indicating the need for incentives and consultancy to promote servitization in manufacturing |
| 18 | Sivula, Shamsuzzoha, Ndzibah, and TIimilsina (2022) | End-to-End Servitization Model in Industry* 4.0 | Management and Production Engineering Review | Scopus | It presents a comprehensive “end-to-end servitization” model that provides a practical and effective framework for developing new services in firms, contributing with both theoretical and practical tools to implement servitization strategies and create innovative business opportunities |
| 19 | Sofic et al. (2022) | Smart and Resilient Transformation of Manufacturing Firms | Processes | Scopus | The study shows that the effective combination of services and digital technologies drives resilience and financial performance in manufacturing firms, with an emphasis on the importance of profitable strategies to deal with market changes |
| 20 | Troppil, Vasu, and Rao (2019) | Failure Mode Identification and Prioritization Using FMECA: A Study on Computer Numerical Control Lathe for Predictive Maintenance | Journal Of Failure Analysis and Prevention | Web of Science | The study highlights the implementation of predictive maintenance in computer numerical control (CNC) manufacturing using failure analysis; and the importance of failure mode, effects and criticality analysis (FMECA) in prioritizing critical subsystem maintenance to decrease costs with sensor installation |
| 21 | Weerabahu, Samaranayake, Nakandala, Lau, and Malaarachchi (2022) | Barriers to the adoption of digital servitization: a case of the Sri Lankan manufacturing sector | International Journal of Emerging Markets | Scopus | The article helps understand and overcome barriers in the implementation of digital servitization in manufacturing firms in Sri Lanka, underscoring the lack of digital strategy and the importance of supply chain integration |
| 22 | Wen and Chen (2022) | Service Innovation and Quality Assessment of Industry 4.0 Microservice through Data Modeling and System Simulation Evaluation Approaches | Applied Sciences (Switzerland) | Scopus | It proposes an innovative framework that integrates service-centric logic, microservice architecture and AI models to optimize innovation and service quality in Industry 4.0 |
| 23 | Zheng, Lin, Chen, and Xu (2018) | A systematic design approach for service innovation of smart product-service systems | Applied Sciences (Switzerland) | Scopus | It proposes a systematic approach to service innovation in smart product-service systems (Smart PSS), highlighting a clear definition, a four-step process and clear service innovation enabled by digital twins, with potential application in different industrial contexts |
| 24 | Zhou, Xia, Sun, Zhang, and Jin (2023) | The Role of Digital Transformation in High-Quality Development of the Services Trade | Sustainability (Switzerland) | Scopus | This article shows the importance of data elements and proposes digitalization strategies to drive innovation and development in service trading firms in China, with an emphasis on the key role of Meorient as a case study |