Approaches by dimensions – main categories
| Concept | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | Total |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Technological innovation | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | 24 |
| Barriers and challenges | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | 20 | ||||
| IT service management | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | 19 | |||||
| People management | X | X | X | X | X | X | X | X | X | X | 10 | ||||||||||||||
| Total criteria/article | 4 | 3 | 1 | 2 | 4 | 4 | 4 | 3 | 2 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 1 | 3 | 3 | 1 | 4 | 3 | 3 | 4 |
| Concept | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | Total |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Technological innovation | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | |
| Barriers and challenges | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | |||||
| IT service management | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | X | ||||||
| People management | X | X | X | X | X | X | X | X | X | X | |||||||||||||||
| Total criteria/article |