Table 5
Approaches by subcategory – IT service management
Concept
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Total
Suppliers
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
21
Maintenance services
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
19
Interdependence
X
X
X
X
X
X
X
X
X
X
X
11
Consulting services
X
X
X
X
X
X
X
X
X
9
Cybersecurity
X
X
X
X
X
5
Use of agile methods
X
X
X
X
4
Total criteria found/article
4
2
2
2
4
4
3
4
3
2
1
4
3
2
5
3
2
3
3
2
4
2
2
3
Concept
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Total
Suppliers
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
21
Maintenance services
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
19
Interdependence
X
X
X
X
X
X
X
X
X
X
X
11
Consulting services
X
X
X
X
X
X
X
X
X
9
Cybersecurity
X
X
X
X
X
5
Use of agile methods
X
X
X
X
4
Total criteria found/article
4
2
2
2
4
4
3
4
3
2
1
4
3
2
5
3
2
3
3
2
4
2
2
3
Source(s):
The authors
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