Categories to describe SUS scores
| Chatbot | SUS score | Grade | Percentile range | Adjective | Acceptable | NPS |
|---|---|---|---|---|---|---|
| Hatuncito | 93 | A | 90–95 | Excellent | Acceptable | Promoter |
| KinEc | 72 | B | 70–79 | Good | Acceptable | Passive |
| BotMGR | 85 | A− | 85–89 | Excellent | Acceptable | Promoter |
| Chatbot | SUS score | Grade | Percentile range | Adjective | Acceptable | NPS |
|---|---|---|---|---|---|---|
| Hatuncito | 93 | A | 90–95 | Excellent | Acceptable | Promoter |
| KinEc | 72 | B | 70–79 | Good | Acceptable | Passive |
| BotMGR | 85 | A− | 85–89 | Excellent | Acceptable | Promoter |
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