Description of the tasks of ACIP-001
| Task name | Knowledge models | Data sources |
|---|---|---|
| 1. What: Identify the problem | Descriptive model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Detection model | Social networks (Instagram, Facebook, etc.) | |
| 2. Who: Identify those affected by the problem | Descriptive model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Social networks (Instagram, Facebook, etc.) | ||
| 3. When: Identify when the problem occurs | Detection model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Predictive model | Social networks (Instagram, Facebook, etc.) | |
| 4. Where: Identify where the problem occurs | Diagnostic model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Predictive model | Social networks (Instagram, Facebook, etc.) | |
| 5. Why: Identify the impact of the problem | Diagnostic model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Predictive model | Social networks (Instagram, Facebook, etc.) | |
| 6. Declaration: Definition of the problem | Natural Language Processing (NLP) |
| Task name | Knowledge models | Data sources |
|---|---|---|
| 1. What: Identify the problem | Descriptive model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Detection model | Social networks (Instagram, Facebook, etc.) | |
| 2. Who: Identify those affected by the problem | Descriptive model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Social networks (Instagram, Facebook, etc.) | ||
| 3. When: Identify when the problem occurs | Detection model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Predictive model | Social networks (Instagram, Facebook, etc.) | |
| 4. Where: Identify where the problem occurs | Diagnostic model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Predictive model | Social networks (Instagram, Facebook, etc.) | |
| 5. Why: Identify the impact of the problem | Diagnostic model | Market studies (customer opinions, satisfaction surveys, etc.), internal databases (CRM1, PQRS2) |
| Predictive model | Social networks (Instagram, Facebook, etc.) | |
| 6. Declaration: Definition of the problem | Natural Language Processing (NLP) |
Note(s): 1CRM: Customer Relationship Management
2PQRS System (Requests, Complaints, Claims and Suggestions)
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.