Table 3.

Coding scheme used for data analysis

First-order themesSecond-order themesAggregate dimensions
Position in the recycling value chainActor network roleConnecting actors
Unique challenges
Specific responsibilitiesDigital technology as a connector
Identified different actors’ needsInterest in DPInforming actors
Actors’ expectations on DPs
Specific services usedCollection and delivery of data through the DP
Importance of collaborationDrivers and barriers connected to actors’ engagementMobilizing actors
Active involvement of citizens and business actors
Notifications from citizens (in the form of pictures) about waste mismanagement and illegal dumping sites
Willingness to use digital technology (i.e. the DP-related app)
Key motivations for using the DP-related appActors’ engagement dynamics
Timeline of interest in tech solutions
Notifications (in the form of pictures) from citizens about product characteristicsData and knowledge sharingIntegrating data set and software
Waste consortia’s contribution in terms of product materials
Provision of data by municipalities and waste management companiesBrokerage process
Integration of user knowledgeCo-implementation of MSW service deliveryValue co-production
Resources blended in co-production program
Process efficiencyTangible benefitsEconomic value
Revenue generation
Cost reduction
AwarenessIntangible benefitsSocial value
Stewardship
Satisfaction
Loyalty
Social health risk reduction
Fewer resources used for alternative communication meansTangible benefitsEnvironmental value
Less abandoned waste/littering
Higher recycling rate
Engaging citizens beyond service deliveryCitizens’ involvement in the planning of services related to MSW managementValue co-creation
Structured collaboration among actors
Outcome of joint collaborative activity
Source: Authors’ own work

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