How has Family Card changed with its digitalisation? (RQ1)

What have been the consequences from the perspective of public officials? (RQ2)

In particular:

Can public employees and citizens actively engage in the design and/or delivery of Family Card through the digital platform?

Is there an opportunity for direct interaction between service producers and users?

Do service providers foster any co-production process?

What resources or inputs do public employees and users bring to the service?

In how far are users involved in decision-making about the service? Do they share full responsibilities, are they active co-producers, are they merely consumers, or are they passive beneficiaries of the service?