Table A3

Phases of the RPA project implementation

PhaseDescriptionAverage time (weeks)
1. Defining objectives and planningEstablishing clear goals for automation, such as reducing errors, increasing efficiency, or saving time. Planning the activities and resources required for implementation1
2. Process mapping and selectionAnalyzing existing processes to identify those that are repetitive, rule-based and time-consuming, selecting the most suitable ones for automation1–2
3. Choosing the RPA toolSelecting the RPA tool that best suits the organization’s needs, considering factors such as integration, cost, and support1
4. Development and testingDeveloping RPAs according to the mapped processes and conducting tests in a controlled environment to ensure proper operation2–3
5. Pilot implementationImplementing automation in a controlled segment of the production environment to identify and resolve potential issues before full deployment1–2
6. HypercareImplementer’s monitoring of automation in a live environment to validate performance and allow for adjustments, as suggested by the project manager and process owner, before final validation. Unanticipated exceptions may lead to further adjustments or a return to manual processes2–3
7. Complete implementation and training (or passing on knowledge to internal teams)Expanding automation to the entire production environment and providing training for employees to adapt to the changes1–2
8. Continuous monitoring and maintenanceMonitoring automation performance and making adjustments as necessary to ensure ongoing efficiencyContinuous
Source(s): Authors’ own work

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