Table 1.

User experience outcomes examined from Morville (2014) 

UX outcomeDefinition
UsefulHow helpful and purposeful is the intervention to users? This includes usefulness, acceptability and helpfulness
UsableHow easy to use is the intervention to accomplish its given purpose? This includes usage, completion, attrition, adherence and engagement
FindableHow navigable is the interface and can users find what they need?
CredibleHow much do users trust or believe the contents? This includes users perceived safety and privacy
DesirableHow visually appealing is the intervention to the user and what elements are appreciated?
AccessibleHow easily available is the intervention?
ValuableHow satisfied are users and is the intervention of value to users overall?
Source(s): Created by authors

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