Table 3. Convergent validity and...

Table 3.

Convergent validity and reliability

Constructs and items	Estimate	SE estimate	t-value	p-value	AVE	CA	CR
Shared value (SV)					0.744	0.887	0.896
SV1	0.765	0.026	29.677	0.0001**
SV2	0.916	0.014	65.057	0.0001**
SV3	0.898	0.018	49.142	0.0001**
Corporate image (CI)					0.697	0.915	0.920
CI1	0.855	0.017	49.983	0.0001**
CI2	0.828	0.024	34.412	0.0001**
CI3	0.715	0.028	25.096	0.0001**
CI4	0.893	0.013	66.897	0.0001**
CI5	0.872	0.016	53.977	0.0001**
Customer centricity (CC)					0.673	0.889	0.891
CC1	0.871	0.016	54.773	0.0001**
CC2	0.897	0.013	67.831	0.0001**
CC3	0.786	0.025	31.406	0.0001**
CC4	0.716	0.031	23.408	0.0001**
Employee competence (EC)					0.722	0.909	0.912
EC1	0.841	0.02	42.323	0.0001**
EC2	0.889	0.015	60.625	0.0001**
EC3	0.878	0.016	55.173	0.0001**
EC4	0.788	0.022	35.472	0.0001**
Intimacy (I)					0.790	0.917	0.919
INT1	0.89	0.015	58.199	0.0001**
INT2	0.924	0.012	79.522	0.0001**
INT3	0.851	0.017	50.393	0.0001**
Trust (T)					0.696	0.902	0.902
T1	0.864	0.018	47.822	0.0001**
T2	0.839	0.019	44.087	0.0001**
T3	0.809	0.022	36.025	0.0001**
T4	0.825	0.02	42.01	0.0001**
Perceived value (PV)					0.765	0.928	0.929
PV1	0.836	0.021	39.661	0.0001**
PV2	0.878	0.018	49.473	0.0001**
PV3	0.907	0.013	70.551	0.0001**
PV4	0.876	0.017	50.591	0.0001**
Calculative commitment (CC)					0.818	0.929	0.931
CALC1	0.832	0.028	29.236	0.0001**
CALC2	0.976	0.008	116.065	0.0001**
CALC3	0.9	0.016	57.51	0.0001**
Behavioural intention (BI)					0.816	0.929	0.930
BI1	0.878	0.017	52.894	0.0001**
BI2	0.926	0.009	100.228	0.0001**
BI3	0.905	0.012	77.877	0.0001**

Constructs and items	Estimate	SE estimate	t-value	p-value	AVE	CA	CR
Shared value (SV)					0.744	0.887	0.896
SV1	0.765	0.026	29.677	0.0001**
SV2	0.916	0.014	65.057	0.0001**
SV3	0.898	0.018	49.142	0.0001**
Corporate image (CI)					0.697	0.915	0.920
CI1	0.855	0.017	49.983	0.0001**
CI2	0.828	0.024	34.412	0.0001**
CI3	0.715	0.028	25.096	0.0001**
CI4	0.893	0.013	66.897	0.0001**
CI5	0.872	0.016	53.977	0.0001**
Customer centricity (CC)					0.673	0.889	0.891
CC1	0.871	0.016	54.773	0.0001**
CC2	0.897	0.013	67.831	0.0001**
CC3	0.786	0.025	31.406	0.0001**
CC4	0.716	0.031	23.408	0.0001**
Employee competence (EC)					0.722	0.909	0.912
EC1	0.841	0.02	42.323	0.0001**
EC2	0.889	0.015	60.625	0.0001**
EC3	0.878	0.016	55.173	0.0001**
EC4	0.788	0.022	35.472	0.0001**
Intimacy (I)					0.790	0.917	0.919
INT1	0.89	0.015	58.199	0.0001**
INT2	0.924	0.012	79.522	0.0001**
INT3	0.851	0.017	50.393	0.0001**
Trust (T)					0.696	0.902	0.902
T1	0.864	0.018	47.822	0.0001**
T2	0.839	0.019	44.087	0.0001**
T3	0.809	0.022	36.025	0.0001**
T4	0.825	0.02	42.01	0.0001**
Perceived value (PV)					0.765	0.928	0.929
PV1	0.836	0.021	39.661	0.0001**
PV2	0.878	0.018	49.473	0.0001**
PV3	0.907	0.013	70.551	0.0001**
PV4	0.876	0.017	50.591	0.0001**
Calculative commitment (CC)					0.818	0.929	0.931
CALC1	0.832	0.028	29.236	0.0001**
CALC2	0.976	0.008	116.065	0.0001**
CALC3	0.9	0.016	57.51	0.0001**
Behavioural intention (BI)					0.816	0.929	0.930
BI1	0.878	0.017	52.894	0.0001**
BI2	0.926	0.009	100.228	0.0001**
BI3	0.905	0.012	77.877	0.0001**

Note(s):

**statistically significant at p < 0.01, two-tailed

Source(s): Authors’ own work

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