Table 6.

Standardised estimates in the structural model

PathStandardised estimateSE estimatep-valuet-valueResult
Perceived value → trust0.2060.0510.0001**4.082Significant
Calculative commitment → trust−0.0230.0200.239−1.177Not significant
Employee competence → trust0.4220.0590.0001**7.212Significant
Intimacy → trust0.1200.0400.003**2.997Significant
Customer centricity → trust0.3200.0610.0001**5.264Significant
Trust → behavioural intention0.8670.0200.0001**44.263Significant
Note(s):

**statistically significant at p < 0.01, two-tailed

Source(s): Authors’ own work

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