Mediation effects of trust
| Variables X >> M >> Y | Total effect [LLCI; ULCI] | Direct effect [LLCI; ULCI] | Indirect effect [LLCI; ULCI] | Result |
|---|---|---|---|---|
| Perceived value >> trust >> intent | 0.812 [0.739; 0.884] | 0.459 [0.360; 0.559] | 0.352 [0.256; 0.445] | Complementary mediation |
| Calculative commitment >> trust >> intent | 0.144 [0.069; 0.219] | 0.051 [0.001; 0.101] | 0.093 [0.036; 0.152] | Complementary mediation |
| Employee competence >> trust >> intent | 0.814 [0.735; 0.892] | 0.354 [0.217; 0.492] | 0.459 [0.310; 0.623] | Complementary mediation |
| Intimacy >> trust >> intent | 0.653 [0.572; 0.735] | 0.229 [0.137; 0.321] | 0.424 [0.339; 0.516] | Complementary mediation |
| Customer centricity >> trust >> intent | 0.799 [0.723; 0.875] | 0.390 [0.273; 0.507] | 0.409 [0.295; 0.528] | Complementary mediation |
| Variables X >> M >> Y | Total effect [LLCI; ULCI] | Direct effect [LLCI; ULCI] | Indirect effect [LLCI; ULCI] | Result |
|---|---|---|---|---|
| Perceived value >> trust >> intent | 0.812 [0.739; 0.884] | 0.459 [0.360; 0.559] | 0.352 [0.256; 0.445] | Complementary mediation |
| Calculative commitment >> trust >> intent | 0.144 [0.069; 0.219] | 0.051 [0.001; 0.101] | 0.093 [0.036; 0.152] | Complementary mediation |
| Employee competence >> trust >> intent | 0.814 [0.735; 0.892] | 0.354 [0.217; 0.492] | 0.459 [0.310; 0.623] | Complementary mediation |
| Intimacy >> trust >> intent | 0.653 [0.572; 0.735] | 0.229 [0.137; 0.321] | 0.424 [0.339; 0.516] | Complementary mediation |
| Customer centricity >> trust >> intent | 0.799 [0.723; 0.875] | 0.390 [0.273; 0.507] | 0.409 [0.295; 0.528] | Complementary mediation |
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