Table 2 The three main concepts in the... | Emerald Publishing

Table 2

The three main concepts in the BAO framework

Terminologies	Description
Belief	Belief formation is primarily driven by one's experience (Pilditch and Custers, 2018), capabilities (Molla et al., 2014), norms and attitudes (Recker, 2016), as well as broader social and external influences (Au et al., 2023). These define one's expectations about others' behaviour and organise enduring interpersonal relationships
Action	An action, such as information systems (IS) adoptions to improve organisational recycling or facilitate ridesharing and purchase decisions (Kang et al., 2023), may be explained by an individual or organisational view of the environment. Such actions may be facilitated by the facilities and capabilities available to users and can be changed by different measures, such as training, education and experience (Anthony, 2019; Pilditch and Custers, 2018)
Outcome	Outcomes are about how actions affect social and organisational systems (Anthony, 2019), which can be societal impact (Au et al., 2023; Molla et al., 2014), individual performance improvement (Anthony, 2019) and self-confidence (Hong et al., 2022)

Terminologies	Description
Belief	Belief formation is primarily driven by one's experience (Pilditch and Custers, 2018), capabilities (Molla et al., 2014), norms and attitudes (Recker, 2016), as well as broader social and external influences (Au et al., 2023). These define one's expectations about others' behaviour and organise enduring interpersonal relationships
Action	An action, such as information systems (IS) adoptions to improve organisational recycling or facilitate ridesharing and purchase decisions (Kang et al., 2023), may be explained by an individual or organisational view of the environment. Such actions may be facilitated by the facilities and capabilities available to users and can be changed by different measures, such as training, education and experience (Anthony, 2019; Pilditch and Custers, 2018)
Outcome	Outcomes are about how actions affect social and organisational systems (Anthony, 2019), which can be societal impact (Au et al., 2023; Molla et al., 2014), individual performance improvement (Anthony, 2019) and self-confidence (Hong et al., 2022)