Table 2

Item-level content validity index

ItemI-CVI relevantI-CVI clear
Feedback
1 Provided feedback using a detailed rubric10
2 Provided feedback with a grade to help me to improve my work (e.g. substantial, meaningful, etc.)11
3 Provided personalized/individualized feedback (i.e. feedback specific to my submission, addressed me by name)11
4 Provided constructive feedback with a balance of positive and areas for improvement comments (e.g. verbal, written, video)10.5
Organization
5 Created an online environment where materials were easy to find0.51
6 The online environment had a consistent and organized navigation0.51
7 Divided materials into manageable modules or units0.51
8 The modules clearly presented the learning objectives, content (e.g. readings and videos) assignments and due dates0.51
Response time
9 Responded to me in a timely manner11
10 Provided feedback on assignments in a timely manner (e.g. before the next assignment is due, within a week)11
11 Responded to me according to the posted response times in the online environment (e.g. syllabus or listed in the course)11
12 Adhere to the response time for student communication channels and feedback in the course (e.g. email, announcement, discussion, etc.)11
Communication
13 Used various communication channels (e.g. announcements, emails, video-conferencing, phone, instant messenger) to interact with me and other students11
14 Communicated with me individually or in small groups10.5
15 Kept me informed about my progress (e.g. online gradebook, email, etc.)11
16 Sent out regular communication (e.g. weekly)11
Empathy
17 Valued my perspective in the class10.5
18 Fostered positive relationships with me and/or other students in the class10.5
19 Demonstrated empathy with myself and others10.5
20 Demonstrated flexibility when an unforeseen circumstance occurred11
21 Used encouraging language when communicating0.50
Sociability
22 Approachable and used conversational language when communicating with me or the class11
23 Incorporated a positive tone in the learning environment (e.g. humor, icons used to express emotions, wittiness, etc.)01
24 Encouraged social interaction with the instructor10.5
25 Made my online interactions with the instructor feel sincere0.50.5
Motivation, satisfaction, learning and overall connection
26 The instructor motivated me to learn the content11
27 Overall, I am satisfied with the instructor11
28 Overall, I am satisfied with the design of the learning environment11
29 Overall, I feel I have achieved the learning objectives11
30 Overall, I feel connected to the instructor11

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