From suspicion to trust
| Findings . | Illustrative extract from data . | In relation to previous literature . |
|---|---|---|
| Suspicion to trust Pharmacists thought that mobile apps might substitute them | P02 “I have never thought we were retailers. As pharmacists, we play an important role and can really help our patients by explaining to them how to use medicines. This is not a commodity, it's a drug that can have a big impact on my patients' life. I must confess, I don't want to change my mind. I strongly believe in what I do every day. At the same time, I can now say these mobile apps can help me. They aren't a threat for me anymore, and I realize they can help me and my patients” | Negative beliefs and views about mobile apps were associated with the risk of substitution of pharmacists' role (Niznik et al., 2018; Inoue and Yamada, 2013; Shahin, 2019; Shah et al., 2019) |
| P74 “I hate the web. Very frequently people come in after buying medicines online and ask for some help. They aren't aware of the side effects of some drugs and buy medicines as sweets, just because it's easier or it's seen as a game. We need continuous education and mobile apps can help pharmacists as long as they don't substitute us” | ||
| P14 “I understand that the world has changed and that we have to be on the trail. At the end of the week, we sell products. However, these are not commodities, they are medicines. If you play with them, they can injure or even kill you. Yes, I do use mobile apps, but with care. If the message these apps give is that you can buy what you want just because you have an app on your mobile phone, the quality of our entire NHS can be compromised. Over time, I became more and more comfortable with these new tools. I'm just afraid patients could think that the chemist is an app rather than a professional” |
| Findings . | Illustrative extract from data . | In relation to previous literature . |
|---|---|---|
| Suspicion to trust Pharmacists thought that mobile apps might substitute them | P02 “I have never thought we were retailers. As pharmacists, we play an important role and can really help our patients by explaining to them how to use medicines. This is not a commodity, it's a drug that can have a big impact on my patients' life. I must confess, I don't want to change my mind. I strongly believe in what I do every day. At the same time, I can now say these mobile apps can help me. They aren't a threat for me anymore, and I realize they can help me and my patients” | Negative beliefs and views about mobile apps were associated with the risk of substitution of pharmacists' role (Niznik et al., 2018; Inoue and Yamada, 2013; Shahin, 2019; Shah et al., 2019) |
| P74 “I hate the web. Very frequently people come in after buying medicines online and ask for some help. They aren't aware of the side effects of some drugs and buy medicines as sweets, just because it's easier or it's seen as a game. We need continuous education and mobile apps can help pharmacists as long as they don't substitute us” | ||
| P14 “I understand that the world has changed and that we have to be on the trail. At the end of the week, we sell products. However, these are not commodities, they are medicines. If you play with them, they can injure or even kill you. Yes, I do use mobile apps, but with care. If the message these apps give is that you can buy what you want just because you have an app on your mobile phone, the quality of our entire NHS can be compromised. Over time, I became more and more comfortable with these new tools. I'm just afraid patients could think that the chemist is an app rather than a professional” |