Measures of patient-centered care in practice
| Resources in the health-care system |
| Service providers respecting healt-care customers’ values, needs, and preferences |
| The hospital/online primary care staff treated me as an individual not a number The staff at tde hospital/online primary care service were concerned about my well-being I felt tde staff at the hospital/online primary care service understood my needs The staff at the hospital/online primary care service always listened to what I had to say The staff at the hospital/online primary care service explained tdings in way tdat I understood |
| Collaborative resources of the multi-disciplinary care team |
| All the team caring for me created a cooperative atmosphere among team members when addressing my situation All the team caring for me shared the power with each other All the team caring for me understood the boundaries of what others can do All the team established a sense of trust among the team members Health-care customer resources |
| Health-care customers actively collaborating with their own resources |
| I sometimes took health information that I had found to my health-care professional I felt able to refuse a decision made by a health-care professional concerning my treatment I was aware I could change my mind about a treatment I could talk to my health-care professional if I changed my mind concerning my treatment |
| Health-care customers involving family and friends |
| If I needed help, I had plenty of people that I could rely on My family was able to participate in my care My family was able to participate in making decisions regarding my care My family was able to participate in discussions regarding my recovery |
| Outcomes |
| Subjective well-being Source: Fox (2004) |
| I am satisfied with the quality of my life I am happy with the quality of my life I am living life to the fullest I have a sense of well-being |
| Service satisfaction Source: Dagger and Danaher (2014) |
| I am satisfied with this hospital/online primary care I am satisfied with the experience I had at this hospital/online primary care I am happy with this hospital/online primary care |
| The hospital/online primary care staff treated me as an individual not a number |
| All the team caring for me created a cooperative atmosphere among team members when addressing my situation |
| I sometimes took health information that I had found to my health-care professional |
| If I needed help, I had plenty of people that I could rely on |
| Subjective well-being |
| I am satisfied with the quality of my life |
| Service satisfaction |
| I am satisfied with this hospital/online primary care |
1 = Strongly disagree; 7 = strongly agree