Table 5 Overview of reliability and...

Table 5

Overview of reliability and validity of the samples

Sample 3: In Hospital	Cronbach’s alpha	rho_a	rho_c	AVE	a	b	c	d	e	f
Health-care customers actively collaborating with their own resources (a)	0.80	0.89	0.87	0.64	0.80	0.43	0.55	0.20	0.56	0.51
Health-care customers involving family and friends (b)	0.89	0.89	0.93	0.76	0.36	0.87	0.42	0.20	0.31	0.33
Collaborative resources of the multi-disciplinary care team (c)	0.94	0.94	0.96	0.85	0.50	0.39	0.92	0.17	0.71	0.66
Subjective well-being (d)	0.94	0.94	0.96	0.85	0.18	0.19	0.16	0.92	0.13	0.20
Service providers respecting health-care customers’ values, needs and preferences (e)	0.92	0.93	0.94	0.76	0.51	0.28	0.66	0.13	0.87	0.79
Service satisfaction (f)	0.97	0.98	0.98	0.94	0.49	0.31	0.63	0.19	0.74	0.97
Sample 4 Online Primary Care
Health-care customers actively collaborating with their own resources (a)	0.76	0.81	0.85	0.59	0.77	0.35	0.75	0.27	0.53	0.60
Health-care customers involving family and friends (b)	0.88	0.88	0.92	0.73	0.27	0.86	0.36	0.47	0.19	0.15
Collaborative resources of the multi-disciplinary care team (c)	0.86	0.88	0.91	0.72	0.61	0.31	0.85	0.37	0.77	0.68
Subjective well-being (d)	0.94	0.94	0.96	0.85	0.24	0.43	0.33	0.92	0.26	0.20
Service providers respecting health-care customers’ values, needs and preferences (e)	0.89	0.89	0.92	0.70	0.45	0.18	0.69	0.24	0.83	0.78
Service satisfaction (f)	0.93	0.94	0.95	0.87	0.52	0.13	0.61	0.19	0.71	0.94

Sample 3: In Hospital	Cronbach’s alpha	rho_a	rho_c	AVE	a	b	c	d	e	f
Health-care customers actively collaborating with their own resources (a)	0.80	0.89	0.87	0.64	0.80	0.43	0.55	0.20	0.56	0.51
Health-care customers involving family and friends (b)	0.89	0.89	0.93	0.76	0.36	0.87	0.42	0.20	0.31	0.33
Collaborative resources of the multi-disciplinary care team (c)	0.94	0.94	0.96	0.85	0.50	0.39	0.92	0.17	0.71	0.66
Subjective well-being (d)	0.94	0.94	0.96	0.85	0.18	0.19	0.16	0.92	0.13	0.20
Service providers respecting health-care customers’ values, needs and preferences (e)	0.92	0.93	0.94	0.76	0.51	0.28	0.66	0.13	0.87	0.79
Service satisfaction (f)	0.97	0.98	0.98	0.94	0.49	0.31	0.63	0.19	0.74	0.97
Sample 4 Online Primary Care
Health-care customers actively collaborating with their own resources (a)	0.76	0.81	0.85	0.59	0.77	0.35	0.75	0.27	0.53	0.60
Health-care customers involving family and friends (b)	0.88	0.88	0.92	0.73	0.27	0.86	0.36	0.47	0.19	0.15
Collaborative resources of the multi-disciplinary care team (c)	0.86	0.88	0.91	0.72	0.61	0.31	0.85	0.37	0.77	0.68
Subjective well-being (d)	0.94	0.94	0.96	0.85	0.24	0.43	0.33	0.92	0.26	0.20
Service providers respecting health-care customers’ values, needs and preferences (e)	0.89	0.89	0.92	0.70	0.45	0.18	0.69	0.24	0.83	0.78
Service satisfaction (f)	0.93	0.94	0.95	0.87	0.52	0.13	0.61	0.19	0.71	0.94

Notes:

Reliability and validity for Samples 3, 4 and 5; the table includes Cronbach’s alpharho_arho_cAVE; the last part includes AVEs (under diagonal), squared correlations on the diagonal and HTMT (over the diagonal)

Source: Authors’ own work

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