Table 6 Structural model of... | Emerald Publishing

Table 6

Structural model of patient-centered care, subjective well-being and service satisfaction

Relationship/Path	Sample 3 In hospital	Sample 4 Online (Primary care)	Difference
Relationship/Path	Estimate	Estimate	Significance
Service providers respecting health-care customers’ values, needs and preferences → Collaborative resources of the multi-disciplinary care team	0.66**	0.69**	−0.024
Service providers respecting health-care customers’ values, needs and preferences → Health-care customers actively collaborating with their own resources	0.33**	0.064 ^ns	0.263**
Collaborative resources of the multi-disciplinary care team → health-care customers actively collaborating with their own resources	0.28**	0.57**	−0.284**
Collaborative resources of the multi-disciplinary care team → health-care customers involving family and friends	0.39**	0.31**	0.073
Health-care customers actively collaborating with their own resources → Subjective well-being	0.13* (p = 0.053)	0.13**	0.004
Health-care customers actively collaborating with their own resources → service satisfaction	0.43**	0.52**	−0.091
Health-care customers involving family and friends→ subjective well-being	0.14**	0.40**	−0.253**
Health-care customers involving family and friends → service satisfaction	0.15**	−0.01 ^ns	0.163**

Relationship/Path	Sample 3In hospital	Sample 4Online(Primary care)	Difference
Relationship/Path	Estimate	Estimate	Significance
Service providers respecting health-care customers’ values, needs and preferences→ Collaborative resources of the multi-disciplinary care team	0.66**	0.69**	−0.024
Service providers respecting health-care customers’ values, needs and preferences→ Health-care customers actively collaborating with their own resources	0.33**	0.064 ^ns	0.263**
Collaborative resources of the multi-disciplinary care team → health-care customers actively collaborating with their own resources	0.28**	0.57**	−0.284**
Collaborative resources of the multi-disciplinary care team → health-care customers involving family and friends	0.39**	0.31**	0.073
Health-care customers actively collaborating with their own resources→ Subjective well-being	0.13* (p = 0.053)	0.13**	0.004
Health-care customers actively collaborating with their own resources → service satisfaction	0.43**	0.52**	−0.091
Health-care customers involving family and friends→ subjective well-being	0.14**	0.40**	−0.253**
Health-care customers involving family and friends → service satisfaction	0.15**	−0.01 ^ns	0.163**

Notes:

N.A. = the path is not estimated in this model; *p < 0.10; **p < 0.05; ***p < 0.01; ns = p > 0.05

Source: Authors’ own work