Table 7 Post-hoc analysis of online...

Table 7

Post-hoc analysis of online primary care (video versus voice only)

Relationship/Path	Voice only	Video
Relationship/Path	Estimate	Estimate	Difference
Service providers respecting health-care customers’ values, needs and preferences → Collaborative resources of the multi-disciplinary care team	0.63**	0.71**	0.08
Service providers respecting health-care customers’ values, needs preferences → Health-care customers actively collaborating with their own resources	0.15*	0.01	0.14
Collaborative resources of the multi-disciplinary care team → health-care customers actively collaborating with their own resources	0.36**	0.67**	0.31*
Collaborative resources of the multi-disciplinary care team → health-care customers involving family and friends	0.29**	0.33**	0.05
Health-care customers actively collaborating with their own resources → Subjective well-being	0.20*	0.10	0.10
Health-care customers actively collaborating with their own resources → Service satisfaction	0.63**	0.47**	0.17
Health-care customers involving family and friends→ subjective well-being	0.43**	0.39**	0.04
Health-care customers involving family and friends → service satisfaction	−0.17**	0.08	0.25**

Relationship/Path	Voice only	Video
Relationship/Path	Estimate	Estimate	Difference
Service providers respecting health-care customers’ values, needs and preferences→ Collaborative resources of the multi-disciplinary care team	0.63**	0.71**	0.08
Service providers respecting health-care customers’ values, needs preferences→ Health-care customers actively collaborating with their own resources	0.15*	0.01	0.14
Collaborative resources of the multi-disciplinary care team → health-care customers actively collaborating with their own resources	0.36**	0.67**	0.31*
Collaborative resources of the multi-disciplinary care team → health-care customers involving family and friends	0.29**	0.33**	0.05
Health-care customers actively collaborating with their own resources→ Subjective well-being	0.20*	0.10	0.10
Health-care customers actively collaborating with their own resources→ Service satisfaction	0.63**	0.47**	0.17
Health-care customers involving family and friends→ subjective well-being	0.43**	0.39**	0.04
Health-care customers involving family and friends → service satisfaction	−0.17**	0.08	0.25**

Notes:

N.A. = the path is not estimated in this model; *p < 0.10; **p < 0.05; ***p < 0.01; ns = p > 0.10; (a) Statistical difference in coefficient between Sample 3 and Sample 4 (p < 0.05); owing to multicollinearity we performed the same analysis with a less complex model, with similar results, although not as strong results

Source: Authors’ own work

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