Table 1.

Overview of different stigma coping strategies/mechanisms

Mechanisms/strategyOperationalizationLevelsIllustrative examples
Boundary managementActors construct insider-outsider boundariesIndividual, occupational, organizational, industrialCrafting narratives, peer support networks, social weighting, social buffers, etc.
DilutionActors sever, reduce or alter tie(s) to stigma sourceIndividual, occupational, organizational, industrialDistancing from work, distancing from clients, assimilation, etc.
Information managementActors manage information about stigmatized attributesIndividual, occupational, organizational, industrialConcealing, signalling, revealing, closeting, hiding, distracting, etc.
ReconstructionActors try to re-shape values, meanings or interpretations of stigma to repair stigmaIndividual, occupational, organizational, industrialReframing and recalibrating identity, refocusing, cultivating anti-stigma culture, constructing practices to change perceptions, destigmatization and normalizing practices, etc.
CooptationUsing/leveraging stigma strategically for specific purposesIndividual, occupational, organizational, industrialUsing stigma to gain identification with stigmatized group, “doing” or “embracing” stigma, appropriation of stigma labels, using stigma to attract attention/resources, exploiting, etc.
Emotion workActors using or manipulating emotionsIndividual, occupational, industrialEmotional regulation, performing “abject” labor, rationalizing, emotional politics, moral panic, developing emotional connections with stakeholders, etc.
Source(s): Adopted and adapted from Zhang and colleagues (2021, pp. 195–198)

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