Table 3. Mechanisms and strategies to... | Emerald Publishing

Table 3.

Mechanisms and strategies to address ethical issues in co-creation

Ethical challenge	How PSOs addressed the ethical challenges	Pilot
(1) Stakeholder inclusion	Conduct telephone interviews to collect dataHold in-person workshop to collect data Continuous provision of feedback from PSO to participants	Austria
(1) Stakeholder inclusion	Allow service-users to provide feedback on the content/chatbot answers	Croatia
(2) Trust	Develop activities that increase trust during participation	Malta
	Service is to provide accurate and correct answers	Croatia
	Support PSOs develop a mindset for collaboration	Malta
(3) Privacy	Limit who has access to service-users’ conversations Anonymise user conversations/content during service use Verify accuracy of responses/content provided to service-users by comparing multiple sources Check all given information by comparison across multiple websites	Croatia
(4) Specific needs	Learn about the target groups’ specific needs	Greece

Ethical challenge	How PSOs addressed the ethical challenges	Pilot
(1) Stakeholder inclusion	Conduct telephone interviews to collect dataHold in-person workshop to collect data Continuous provision of feedback from PSO to participants	Austria
(1) Stakeholder inclusion	Allow service-users to provide feedback on the content/chatbot answers	Croatia
(2) Trust	Develop activities that increase trust during participation	Malta
	Service is to provide accurate and correct answers	Croatia
	Support PSOs develop a mindset for collaboration	Malta
(3) Privacy	Limit who has access to service-users’ conversations Anonymise user conversations/content during service use Verify accuracy of responses/content provided to service-users by comparing multiple sources Check all given information by comparison across multiple websites	Croatia
(4) Specific needs	Learn about the target groups’ specific needs	Greece