Table 3

Results of hypothesised relationships

HypothesesStd estimatesS.ESig.Support
H1: Performance expectancy → Continuance intention0.1730.0600.004Yes
H2: Performance expectancy → User satisfaction0.5200.0940.000Yes
H3: Social influence → User satisfaction−0.0190.0470.872No
H4: Confirmation → User satisfaction0.2180.0330.080Yes
H5: User satisfaction → Continuance intention0.3500.0720.000Yes
H6: Perceived value → User satisfaction0.2590.0620.034Yes
H7: Perceived value → Continuance intention0.1730.0500.150No
H8: User satisfaction/Perceived value → Continuance intention    
Mediating path coefficient and std. errorSobel test from Hayes macro process
Mediator pathCoefficientStd. errorEffectTest statistic (Z)Std. errorp-valueSupport
USPV0.490.040.134.500.030.000Partial mediation support
USCI0.590.04    
US/PVCI0.460.04    

Note(s): SE = Standard error; *** = p < 0.0000; ** = p < 0.05; * = p < 0.1; n.s = not significant

or Create an Account

Close Modal
Close Modal