Results of hypothesised relationships
| Hypotheses | Std estimates | S.E | Sig. | Support |
|---|---|---|---|---|
| H1: Performance expectancy → Continuance intention | 0.173 | 0.060 | 0.004 | Yes |
| H2: Performance expectancy → User satisfaction | 0.520 | 0.094 | 0.000 | Yes |
| H3: Social influence → User satisfaction | −0.019 | 0.047 | 0.872 | No |
| H4: Confirmation → User satisfaction | 0.218 | 0.033 | 0.080 | Yes |
| H5: User satisfaction → Continuance intention | 0.350 | 0.072 | 0.000 | Yes |
| H6: Perceived value → User satisfaction | 0.259 | 0.062 | 0.034 | Yes |
| H7: Perceived value → Continuance intention | 0.173 | 0.050 | 0.150 | No |
| H8: User satisfaction/Perceived value → Continuance intention |
| Hypotheses | Std estimates | S.E | Sig. | Support |
|---|---|---|---|---|
| 0.173 | 0.060 | 0.004 | Yes | |
| 0.520 | 0.094 | 0.000 | Yes | |
| −0.019 | 0.047 | 0.872 | No | |
| 0.218 | 0.033 | 0.080 | Yes | |
| 0.350 | 0.072 | 0.000 | Yes | |
| 0.259 | 0.062 | 0.034 | Yes | |
| 0.173 | 0.050 | 0.150 | No | |
| Mediating path coefficient and std. error | Sobel test from Hayes macro process | ||||||
|---|---|---|---|---|---|---|---|
| Mediator path | Coefficient | Std. error | Effect | Test statistic (Z) | Std. error | p-value | Support |
| USPV | 0.49 | 0.04 | 0.13 | 4.50 | 0.03 | 0.000 | Partial mediation support |
| USCI | 0.59 | 0.04 | |||||
| US/PVCI | 0.46 | 0.04 | |||||
| Mediating path coefficient and std. error | Sobel test from Hayes macro process | ||||||
|---|---|---|---|---|---|---|---|
| Mediator path | Coefficient | Std. error | Effect | Test statistic ( | Std. error | Support | |
| US | 0.49 | 0.04 | 0.13 | 4.50 | 0.03 | 0.000 | Partial mediation support |
| US | 0.59 | 0.04 | |||||
| US/PV | 0.46 | 0.04 | |||||
Note(s): SE = Standard error; *** = p < 0.0000; ** = p < 0.05; * = p < 0.1; n.s = not significant
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