Demographics of respondents
| Characteristic | Description | Frequency | Valid (%) | Cumulative (%) |
|---|---|---|---|---|
| a. Are they a private health-care customer? | Yes | 400 | 100 | 100 |
| No | 0 | 0 | 100 | |
| Total | 400 | 100 | n/a | |
| b. Nationality | Malaysian | 358 | 89.5 | 89.5 |
| Indian | 20 | 5.0 | 94.5 | |
| Indonesian | 15 | 3.75 | 98.25 | |
| Vietnamese | 2 | 0.5 | 98.75 | |
| Others | 5 | 1.25 | 100 | |
| Total | 400 | 100 | n/a | |
| c. Gender | Male | 159 | 39.8 | 39.8 |
| Female | 241 | 60.3 | 100 | |
| Total | 400 | 100 | n/a | |
| d. Marital status | Married | 255 | 63.8 | 63.8 |
| Single | 140 | 35.0 | 98.8 | |
| Widowed | 3 | 0.8 | 99.5 | |
| Divorced/separate | 2 | 0.5 | 100 | |
| Total | 400 | 100 | n/a | |
| e. Age | Less than 25 years old | 127 | 31.8 | 31.8 |
| 25 to 34 years old | 56 | 14.0 | 45.8 | |
| 35 to 44 years old | 140 | 35.0 | 80.8 | |
| 45 to 54 years old | 58 | 14.5 | 95.3 | |
| 55 to 64 years old | 18 | 4.5 | 99.8 | |
| More than 65 years old | 1 | 0.3 | 100 | |
| Total | 400 | 100 | n/a | |
| f. Family monthly income | Less than RM 5,000 | 76 | 19.0 | 19.0 |
| RM 5,001 to RM 10,000 | 181 | 45.3 | 64.3 | |
| RM 10,001 to RM 20,000 | 106 | 26.5 | 90.8 | |
| More than RM 20,000 | 37 | 9.3 | 100 | |
| Total | 400 | 100 | n/a | |
| g. Education level | High school or below | 43 | 10.8 | 10.8 |
| Certificate or diploma | 110 | 27.5 | 38.3 | |
| Bachelor’s degree | 132 | 33.0 | 71.3 | |
| Postgraduate education | 29 | 7.3 | 78.5 | |
| Professional certificate | 86 | 21.5 | 100 | |
| Total | 400 | 100 | n/a | |
| h. Occupation | Student | 12 | 3.0 | 3.0 |
| Administrative/clerk | 64 | 16.0 | 19.0 | |
| Managerial level | 57 | 14.3 | 33.3 | |
| Professional | 145 | 36.3 | 69.5 | |
| Businessman | 117 | 29.3 | 98.8 | |
| Retiree | 1 | 0.3 | 99.0 | |
| Without occupation | 4 | 1.0 | 100 | |
| Total | 400 | 100 | n/a |
| Characteristic | Description | Frequency | Valid (%) | Cumulative (%) |
|---|---|---|---|---|
| a. Are they a private health-care customer? | Yes | 400 | 100 | 100 |
| No | 0 | 0 | 100 | |
| Total | 400 | 100 | n/a | |
| b. Nationality | Malaysian | 358 | 89.5 | 89.5 |
| Indian | 20 | 5.0 | 94.5 | |
| Indonesian | 15 | 3.75 | 98.25 | |
| Vietnamese | 2 | 0.5 | 98.75 | |
| Others | 5 | 1.25 | 100 | |
| Total | 400 | 100 | n/a | |
| c. Gender | Male | 159 | 39.8 | 39.8 |
| Female | 241 | 60.3 | 100 | |
| Total | 400 | 100 | n/a | |
| d. Marital status | Married | 255 | 63.8 | 63.8 |
| Single | 140 | 35.0 | 98.8 | |
| Widowed | 3 | 0.8 | 99.5 | |
| Divorced/separate | 2 | 0.5 | 100 | |
| Total | 400 | 100 | n/a | |
| e. Age | Less than 25 years old | 127 | 31.8 | 31.8 |
| 25 to 34 years old | 56 | 14.0 | 45.8 | |
| 35 to 44 years old | 140 | 35.0 | 80.8 | |
| 45 to 54 years old | 58 | 14.5 | 95.3 | |
| 55 to 64 years old | 18 | 4.5 | 99.8 | |
| More than 65 years old | 1 | 0.3 | 100 | |
| Total | 400 | 100 | n/a | |
| f. Family monthly income | Less than RM 5,000 | 76 | 19.0 | 19.0 |
| RM 5,001 to RM 10,000 | 181 | 45.3 | 64.3 | |
| RM 10,001 to RM 20,000 | 106 | 26.5 | 90.8 | |
| More than RM 20,000 | 37 | 9.3 | 100 | |
| Total | 400 | 100 | n/a | |
| g. Education level | High school or below | 43 | 10.8 | 10.8 |
| Certificate or diploma | 110 | 27.5 | 38.3 | |
| Bachelor’s degree | 132 | 33.0 | 71.3 | |
| Postgraduate education | 29 | 7.3 | 78.5 | |
| Professional certificate | 86 | 21.5 | 100 | |
| Total | 400 | 100 | n/a | |
| h. Occupation | Student | 12 | 3.0 | 3.0 |
| Administrative/clerk | 64 | 16.0 | 19.0 | |
| Managerial level | 57 | 14.3 | 33.3 | |
| Professional | 145 | 36.3 | 69.5 | |
| Businessman | 117 | 29.3 | 98.8 | |
| Retiree | 1 | 0.3 | 99.0 | |
| Without occupation | 4 | 1.0 | 100 | |
| Total | 400 | 100 | n/a |
Source(s): Author’s own work
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