Table 1

Operationalization of the variables of the study

VariableScaleDimensionalityCodes
Chatbot EfficiencyAndersson et al. (2016) UnidimensionalCE1 to CE3
Perceived hospitalitySim et al. (2006) UnidimensionalHOSP1 to HOSP5
Perceived authenticityLee and Eastin (2021) UnidimensionalAUT1 to AUT6
Positive impressionAndersson et al. (2016) UnidimensionalPI1 to PI4
Attitude Toward ChatbotRodgers (2003) UnidimensionalATC1 to ATC4
SatisfactionAndersson et al. (2016) UnidimensionalSAT1 to SAT4
AcceptancePelau et al. (2021) UnidimensionalACP1 to ACP4
Source(s): Table by authors
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