Table 2 Synthesis of the measurement... | Emerald Publishing

Table 2

Synthesis of the measurement model

Variable name	Items	Cronbach's α	GFI	RMSEA	CFI	NFI	RMR	CMIN/DF	AGFI
Chatbot efficiency	3	0.927	–	0.618	1	1	0	Cannot compute	Cannot compute
Hospitality	5	0.756	0.895	0.23	0.964	0.962	0.19	13.879	0.686
Authenticity	6	0.788	0.979	0.056	0.983	0.983	0.09	1.777	0.952
Self-impression	4	0.911	0.978	0.144	0.986	0.983	0.017	6.057	0.888
Attitude toward the chatbot	4	0.911	0.994	0.44	0.996	0.998	0.007	1.475	0.971
Satisfaction	4	0.817	0.99	0.082	0.994	0.991	0.012	2.649	0.948
Acceptance	4	0.89	0.99	0.76	0.995	0.992	0.01	2.418	0.951
Task attractiveness	4	0.902	0.978	0.141	0.986	0.983	0.013	5.834	0.89

Variable name	Items	Cronbach's α	GFI	RMSEA	CFI	NFI	RMR	CMIN/DF	AGFI
Chatbot efficiency	3	0.927	–	0.618	1	1	0	Cannot compute	Cannot compute
Hospitality	5	0.756	0.895	0.23	0.964	0.962	0.19	13.879	0.686
Authenticity	6	0.788	0.979	0.056	0.983	0.983	0.09	1.777	0.952
Self-impression	4	0.911	0.978	0.144	0.986	0.983	0.017	6.057	0.888
Attitude toward the chatbot	4	0.911	0.994	0.44	0.996	0.998	0.007	1.475	0.971
Satisfaction	4	0.817	0.99	0.082	0.994	0.991	0.012	2.649	0.948
Acceptance	4	0.89	0.99	0.76	0.995	0.992	0.01	2.418	0.951
Task attractiveness	4	0.902	0.978	0.141	0.986	0.983	0.013	5.834	0.89

Source(s): Table by authors