Attribute usability
| Criteria | Sub-criteria | Description | ||
|---|---|---|---|---|
| C1 | Trust (Masudin & Saputro, 2016) | C11 | Security Privacy | Protect personal information and customer financial information |
| C12 | Confirmation | Confirmation of order success and product clarity | ||
| C13 | Payment | Secure payment process | ||
| C14 | Insurance | Insurance to compensate for losses incurred during the process of shipping products ordered online | ||
| C15 | Tracking | Easy to track product delivery position | ||
| C2 | Shopping Support (Masudin & Saputro, 2016) | C21 | Ease of access to shopping applications to checkout | The shopping process to order checkout is easy |
| C22 | Help and Support | The Help and Support button on the application functions properly, and immediately provides feedback regarding problems that occur during the shopping process | ||
| C23 | Payment tools | Payment methods can be made easily using several methods | ||
| C3 | Efficiency (Masudin & Saputro, 2016) | C31 | Time Efficiency | The time needed to display the site is not too long |
| C32 | Easy to navigate | Easy to find navigation buttons such as total orders button | ||
| C4 | Design (Delice & Güngör, 2009) | C41 | Home Page | Interested in the overall color combination of the application |
| C42 | Application layout | Each application element is neatly arranged | ||
| C43 | Product information | Prices and product descriptions are clearly stated | ||
| C5 | Satisfaction (Kasali et al., 2020) | C51 | Feedback | The customer provides feedback regarding an order |
| C52 | Comfort | Convenience in using the application | ||
| Criteria | Sub-criteria | Description | ||
|---|---|---|---|---|
| C1 | Trust ( | C11 | Security Privacy | Protect personal information and customer financial information |
| C12 | Confirmation | Confirmation of order success and product clarity | ||
| C13 | Payment | Secure payment process | ||
| C14 | Insurance | Insurance to compensate for losses incurred during the process of shipping products ordered online | ||
| C15 | Tracking | Easy to track product delivery position | ||
| C2 | Shopping Support ( | C21 | Ease of access to shopping applications to checkout | The shopping process to order checkout is easy |
| C22 | Help and Support | The Help and Support button on the application functions properly, and immediately provides feedback regarding problems that occur during the shopping process | ||
| C23 | Payment tools | Payment methods can be made easily using several methods | ||
| C3 | Efficiency ( | C31 | Time Efficiency | The time needed to display the site is not too long |
| C32 | Easy to navigate | Easy to find navigation buttons such as total orders button | ||
| C4 | Design ( | C41 | Home Page | Interested in the overall color combination of the application |
| C42 | Application layout | Each application element is neatly arranged | ||
| C43 | Product information | Prices and product descriptions are clearly stated | ||
| C5 | Satisfaction ( | C51 | Feedback | The customer provides feedback regarding an order |
| C52 | Comfort | Convenience in using the application | ||
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