Table 1.

Research participants

Participant codeOrganizationDuration, in minutes
AABotswana Unified Revenue Service45
BBBotswana Unified Revenue Service43
CCBotswana Unified Revenue Service39
DDBotswana Unified Revenue Service32
EEBotswana Unified Revenue Service39
FFBotswana Unified Revenue Service49
GGBotswana Unified Revenue Service60
HHBotswana Unified Revenue Service31
Source(s): Authors’ own work

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