Table 1
1. Ease of useDeLone and McLean (2003); Hasanzadeh et al. (2012); Ozkan and Koseler (2009); Sun et al. (2008); Shee and Wang (2008); Wang and Lio (2008); Holsapple and Lee-Post (2006); Wang, Wang, and Shee (2007); AbuSneineh and Zairi (2010) 
2. Ease of accessDeLone and McLean (2003); Holsapple and Lee-Post (2006); Hasanzadeh et al. (2012); Ozkan and Koseler (2009); Wang et al. (2007); Volery and Lord (2000) 
3. User friendlinessShee and Wang (2008); Hasanzadeh et al. (2012); Holsapple and Lee-Post (2006) 
4. ReliabilityDeLone and McLean (2003); Shee and Wang (2008); Holsapple and Lee-Post (2006); Hasanzadeh et al. (2012); Ozkan and Koseler (2009); Lin and Lee (2006); Volery and Lord (2000); Selim, (2007); Fresen, (2007); Bhuasiri, Xaymoungkhoun, Rho, and Ciganek (2012)
5. SecurityDeLone and McLean, (2003); Hasanzadeh et al. (2012); Ozkan and Koseler (2009); Holsapple and Lee-Post (2006) 
6. PersonalizationDeLone and McLean (2003); Ssemugabi and De Villiers (2007); Piccoli, Ahmad, and Ives (2001); Shee and Wang (2008); Hasanzadeh et al. (2012); Ozkan and Koseler (2009); Wang et al. (2007) 
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