| 1. Well-organized content | Holsapple and Lee-Post (2006); Roca et al. (2006); Wang et al. (2007); Ozkan and Koseler (2009); Wang and Wang (2009); Ramayah, Ahmad, and Lo (2010); Volery and Lord (2000) |
| 2. Sufficient content | DeLone and McLean (2003); Holsapple and Lee-Post (2006); Bolliger, Supanakorn, and Boggs (2010); Ozkan and Koseler (2009); Ho and Dzeng (2010); Wang et al. (2007); Lin (2007); Oztekin, Kong, and Uysal (2010) |
| 3. Clarity | Ozkan and Koseler (2009); Holsapple and Lee-Post (2006) |
| 4. Up-to-date content | Lin, (2007); Ozkan and Koseler (2009); Holsapple and Lee-Post (2006); Shee and Wang (2008); Wang and Liao (2008); Wang et al. (2007) |
| 1. Well-organized content | |
| 2. Sufficient content | |
| 3. Clarity | |
| 4. Up-to-date content |
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