| 1. Interaction is clear and understandable | Davis (1989); Hong, Thong, Tam (2006); Islam (2011); Yi and Hwang (2003); Selim (2003); Ngai et al. (2007); Limayem and Cheung (2008); Lee et al. (2009); Wang and Chiu (2011); Gong and Yu (2004) |
| 2. Interaction does not require a lot of mental effort | |
| 3. Ease in finding the information you want to | |
| 4. Overall, it is easy to use it |
| 1. Interaction is clear and understandable | |
| 2. Interaction does not require a lot of mental effort | |
| 3. Ease in finding the information you want to | |
| 4. Overall, it is easy to use it |
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