Table 11
1. Satisfaction with system performanceDeLone and McLean (2003); Wang et al. (2007); Wu, Tennyson, Hsia, and Liao (2010); Holsapple and Lee-Post (2006); Lee (2010); Bolliger et al. (2010); Sun et al. (2008); Ozkan and Koseler (2009); Chen and Jang (2010); Oztekin et al. (2010) 
2. Users being pleased with system 
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