Table 2

Dimensions of Student Supportive Service

DimensionsReferencesAttributes
Academic services
  • Farajollahi & Moenikia (2010) 

  • Lee et al. (2013) 

  • Stewart et al. (2013) 

  • Newberry (2013) 

  • Tamulienė (2014 

  • A. Instructional services

  • B. Registration of students

  • C. Looking after admission

  • D. Clear cut norms

  • E. Preparation of guidelines and instructions

  • F. Degree and transcript auditing

  • G. Orientation courses

  • H. Academic advising

  • I. Course offering and availability

  • J. Online representatives

  • K. Learning material support

  • L. Examination and evaluation services

  • M. Tutoring services

  • N. Ways of communication and interaction

  • O. Online faculty advising

  • P. Assignment help

  • Q. Networking

  • R. Contact tutoring

  • S. Technical services

  • T. Learning management system

  • U. Learning content management system

  • V. Infrastructure and facilities

  • W. Library and bookstore services

Nonacademic services
  • Pullan (2011) 

  • Hunte (2012) 

  • Noviyanti et al. (2018) 

  • Gregori et al. (2018 

  • Tuquero (2011) 

  • X. Counseling services

    • Law consultations

    • Academic counseling

    • Health consultations

    • Job counseling

  • General services

    • Student help desk support

    • Financial support

    • Disability services

    • Phone numbers

    • Language training

    • Information about distance learning opportunities

    • Accommodation

    • Social support services

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