Expectations Needed to Ensure High Customer Response, and Their Criteria
| Expectation | Criteria | |
|---|---|---|
| 1. | Prompt message box reply average: | (10 hrs = meets standard) |
| 2. | Message box reply in 24 hours: | (90% = meets standard) |
| 3. | Prompt assignment grading average: | (24 hrs = meets standard) |
| 4. | Assignment grading in 48 hours: | (90% = meets standard) |
| 5. | Assignment feedback provided: | (90% = meets standard) |
| Expectation | Criteria | |
|---|---|---|
| 1. | Prompt message box reply average: | (10 hrs = meets standard) |
| 2. | Message box reply in 24 hours: | (90% = meets standard) |
| 3. | Prompt assignment grading average: | (24 hrs = meets standard) |
| 4. | Assignment grading in 48 hours: | (90% = meets standard) |
| 5. | Assignment feedback provided: | (90% = meets standard) |
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