Table 2 Representative topics and... | Emerald Publishing

Table 2

Representative topics and keywords extracted via LDA

Topic	Market	Coherence (cv)	Top keywords	Thematic label
T1	Vietnam	0.49	delivery, late, refund, rider, delay	Delivery Delays and Service Recovery
T2	Vietnam	0.46	cod, payment, failed, customer, cash	COD Friction and Refund Handling
T3	Taiwan	0.50	pickup, time, package, convenience	Pickup Scheduling
T4	Taiwan	0.51	speed, accuracy, support, response	Service Coordination

Topic	Market	Coherence (cv)	Top keywords	Thematic label
T1	Vietnam	0.49	delivery, late, refund, rider, delay	Delivery Delays and Service Recovery
T2	Vietnam	0.46	cod, payment, failed, customer, cash	COD Friction and Refund Handling
T3	Taiwan	0.50	pickup, time, package, convenience	Pickup Scheduling
T4	Taiwan	0.51	speed, accuracy, support, response	Service Coordination

Source(s): Authors’ owns creation/work