Summary of key findings
| Dimension | Vietnam | Taiwan |
|---|---|---|
| Negative sentiment | 52.2% (Delivery delays, COD issues) | 38.3% (Pickup timing, minor bugs) |
| Major complaint themes | Stockouts, app crashes, COD failures | Product quality, courier inconsistency |
| Seasonal bottlenecks | Dec (12.12), rural areas | 11.11, Lunar New Year (moderate load) |
| Best-fit DSS strategy | Lead-time buffers, delivery verification | Routing and inventory balancing |
| Simulation benefit (NPS) | ∼+20% satisfaction | ∼+8% satisfaction |
| Dimension | Vietnam | Taiwan |
|---|---|---|
| Negative sentiment | 52.2% (Delivery delays, | 38.3% (Pickup timing, minor bugs) |
| Major complaint themes | Stockouts, app crashes, | Product quality, courier inconsistency |
| Seasonal bottlenecks | Dec (12.12), rural areas | 11.11, Lunar New Year (moderate load) |
| Best-fit | Lead-time buffers, delivery verification | Routing and inventory balancing |
| Simulation benefit ( | ∼+20% satisfaction | ∼+8% satisfaction |
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