Table 2 GBX design illustrative...

Table 2

GBX design illustrative managerial guide: Intergenerational CoLab

Persona	Activity	Touchpoint	Transformative potential	Potential barrier	Activated experience dimension(s)	Illustrative examples for TSX design
1. TSX Phase Discovery
Anne	Learns of the Intergenerational CoLab via flyer; curious but hesitant	Flyer distribution; community liaison	Interrupts routine; prompts reflection on purpose	Flyers obscured by competing messages; belief “not for my age”	Psychological	Pillar I Inclusive environment: Use age-neutral imagery and authentic testimonials in promotional materials
Luca	Encounters an Instagram post on the Intergenerational CoLab; curious but busy	Social-media channels; peer recommendation	Disrupts peer-only networks and sparks curiosity	Digital overload; perceived academic tone	Psychological	Pillar I Inclusive environment: Craft concise, visually engaging posts featuring peer voices; complement digital outreach with a visible chalkboard announcement
2. TSX Phase Welcome
Anne	Arrives to mixed-age seating and creative materials	Warm décor; active greeter	Establishes inclusion and psychological safety	Youth-oriented décor; lack of personal greeting	Social	Pillar I Inclusive environment: Combine mixed seating with clear signage
Anne	Arrives to mixed-age seating and creative materials	Warm décor; active greeter	Establishes inclusion and psychological safety	Youth-oriented décor; lack of personal greeting	Social	Pair newcomers with host-buddies; provide interest-based name badges
Luca	Steps into a hub branded for all ages, greeted by peers	Reception desk; shuttle drop-off	Creates rapport and sense of shared purpose	Intergenerational anxiety; awkward small talk	Social	Pillar I Inclusive environment: Blend youthful and mature branding elements
Luca	Steps into a hub branded for all ages, greeted by peers	Reception desk; shuttle drop-off	Creates rapport and sense of shared purpose	Intergenerational anxiety; awkward small talk	Social	Offer “study-buddy” pairings; issue interest-based name badges
3. TSX Phase Sharing
Anne	Narrates a personal memory in a facilitated circle	Circle-time workshop	Encourages critical reflection and recognition of narrative value	Anxiety over self-disclosure; vocal dominance	Psychological; Social	Pillar I Inclusive environment: Employ structured turn-taking cues
Anne	Narrates a personal memory in a facilitated circle	Circle-time workshop		Anxiety over self-disclosure; vocal dominance	Psychological; Social	Pillar II Intergenerational co-creation: Use collective note-taking to value every story
Luca	Listens to elder narratives and shares a travel anecdote	Shared whiteboard session	Prompts reassessment of assumptions and deepens mutual respect	Fear of patronizing; cross-age discomfort	Psychological; Social	Pillar I Inclusive environment: Use paired prompts (“What surprised you most?”)
Luca	Listens to elder narratives and shares a travel anecdote	Shared whiteboard session		Fear of patronizing; cross-age discomfort	Psychological; Social	Pillar II Intergenerational co-creation: Capture insights on shared boards
4. TSX Phase Mutual discovery
Anne	Co-creates an inclusive city-of-the-future map with a student	Collaborative workshop; visual mapping	Demonstrates accessibility of new roles and collaboration	Tool complexity; fast pace by younger partners	Behavioral; Psychological	Pillar II Intergenerational co-creation: Provide low-tech prototyping kits
Anne		Collaborative workshop; visual mapping	Demonstrates accessibility of new roles and collaboration	Tool complexity; fast pace by younger partners	Behavioral; Psychological	Pillar III Sustained engagement: Assign a brief “homework” sketch to sustain engagement
Luca	Integrates tablet sketches with hand-drawn concepts	Hybrid digital/analog session	Balances technological fluency with tactile creativity	Tech overreliance; manual impatience	Behavioral; Psychological	Pillar II Intergenerational co-creation: Offer hybrid prototyping kits
Luca	Integrates tablet sketches with hand-drawn concepts	Hybrid digital/analog session	Balances technological fluency with tactile creativity	Tech overreliance; manual impatience	Behavioral; Psychological	Pillar III Sustained engagement: Issue a “social media take” assignment
5. TSX Phase Collective event
Anne	Exhibits the group’s work to neighbors and guests	Public exhibition; community event	Reinforces belonging, breaks social isolation	Low turnout; logistical challenges	Social; Spiritual	Pillar II Intergenerational co-creation: Involve participants in exhibit planning
Anne	Exhibits the group’s work to neighbors and guests	Public exhibition; community event	Reinforces belonging, breaks social isolation	Low turnout; logistical challenges	Social; Spiritual	Pillar III Sustained engagement: Host a post-show gathering to deepen bonds
Luca	Curates digital slideshow and invites peers	Live-streamed presentation	Cultivates narrative ownership and intergenerational synergy	Technical glitches; low peer attendance	Social; Spiritual	Pillar II Intergenerational co-creation: Engage youth in digital curation and hashtag creation
Luca	Curates digital slideshow and invites peers	Live-streamed presentation		Technical glitches; low peer attendance	Social; Spiritual	Pillar III Sustained engagement: Schedule an online after-party forum
6. TSX Phase Follow-up
Anne	Receives personalized keepsake with her workshop insight	Physical mail; social-media message	Solidifies renewed identity, nurtures relational ties	No follow-up; impersonal messaging	Behavioral; Spiritual	Pillar III Sustained engagement: Dispatch personalized keepsakes within one week; display a rotating “Community Wall” in the space
Luca	Receives email summary with Anne’s quote and co-host invitation	Email newsletter; mobile app	Embeds facilitator role, motivates sustained engagement	Email overlooked; unclear next steps	Behavioral; Spiritual	Pillar III Sustained engagement: Send calendar invitations and in-app reminders; award digital badges; update the “Community Wall” monthly

Persona	Activity	Touchpoint	Transformative potential	Potential barrier	Activated experience dimension(s)	Illustrative examples for TSX design
1. TSX Phase Discovery
Anne	Learns of the Intergenerational CoLab via flyer; curious but hesitant	Flyer distribution; community liaison	Interrupts routine; prompts reflection on purpose	Flyers obscured by competing messages; belief “not for my age”	Psychological	Pillar I Inclusive environment: Use age-neutral imagery and authentic testimonials in promotional materials
Luca	Encounters an Instagram post on the Intergenerational CoLab; curious but busy	Social-media channels; peer recommendation	Disrupts peer-only networks and sparks curiosity	Digital overload; perceived academic tone	Psychological	Pillar I Inclusive environment: Craft concise, visually engaging posts featuring peer voices; complement digital outreach with a visible chalkboard announcement
2. TSX Phase Welcome
Anne	Arrives to mixed-age seating and creative materials	Warm décor; active greeter	Establishes inclusion and psychological safety	Youth-oriented décor; lack of personal greeting	Social	Pillar I Inclusive environment: Combine mixed seating with clear signage
Anne	Arrives to mixed-age seating and creative materials	Warm décor; active greeter	Establishes inclusion and psychological safety	Youth-oriented décor; lack of personal greeting	Social	Pair newcomers with host-buddies; provide interest-based name badges
Luca	Steps into a hub branded for all ages, greeted by peers	Reception desk; shuttle drop-off	Creates rapport and sense of shared purpose	Intergenerational anxiety; awkward small talk	Social	Pillar I Inclusive environment: Blend youthful and mature branding elements
Luca	Steps into a hub branded for all ages, greeted by peers	Reception desk; shuttle drop-off	Creates rapport and sense of shared purpose	Intergenerational anxiety; awkward small talk	Social	Offer “study-buddy” pairings; issue interest-based name badges
3. TSX Phase Sharing
Anne	Narrates a personal memory in a facilitated circle	Circle-time workshop	Encourages critical reflection and recognition of narrative value	Anxiety over self-disclosure; vocal dominance	Psychological; Social	Pillar I Inclusive environment: Employ structured turn-taking cues
Anne	Narrates a personal memory in a facilitated circle	Circle-time workshop		Anxiety over self-disclosure; vocal dominance	Psychological; Social	Pillar II Intergenerational co-creation: Use collective note-taking to value every story
Luca	Listens to elder narratives and shares a travel anecdote	Shared whiteboard session	Prompts reassessment of assumptions and deepens mutual respect	Fear of patronizing; cross-age discomfort	Psychological; Social	Pillar I Inclusive environment: Use paired prompts (“What surprised you most?”)
Luca	Listens to elder narratives and shares a travel anecdote	Shared whiteboard session		Fear of patronizing; cross-age discomfort	Psychological; Social	Pillar II Intergenerational co-creation: Capture insights on shared boards
4. TSX Phase Mutual discovery
Anne	Co-creates an inclusive city-of-the-future map with a student	Collaborative workshop; visual mapping	Demonstrates accessibility of new roles and collaboration	Tool complexity; fast pace by younger partners	Behavioral; Psychological	Pillar II Intergenerational co-creation: Provide low-tech prototyping kits
Anne		Collaborative workshop; visual mapping	Demonstrates accessibility of new roles and collaboration	Tool complexity; fast pace by younger partners	Behavioral; Psychological	Pillar III Sustained engagement: Assign a brief “homework” sketch to sustain engagement
Luca	Integrates tablet sketches with hand-drawn concepts	Hybrid digital/analog session	Balances technological fluency with tactile creativity	Tech overreliance; manual impatience	Behavioral; Psychological	Pillar II Intergenerational co-creation: Offer hybrid prototyping kits
Luca	Integrates tablet sketches with hand-drawn concepts	Hybrid digital/analog session	Balances technological fluency with tactile creativity	Tech overreliance; manual impatience	Behavioral; Psychological	Pillar III Sustained engagement: Issue a “social media take” assignment
5. TSX Phase Collective event
Anne	Exhibits the group’s work to neighbors and guests	Public exhibition; community event	Reinforces belonging, breaks social isolation	Low turnout; logistical challenges	Social; Spiritual	Pillar II Intergenerational co-creation: Involve participants in exhibit planning
Anne	Exhibits the group’s work to neighbors and guests	Public exhibition; community event	Reinforces belonging, breaks social isolation	Low turnout; logistical challenges	Social; Spiritual	Pillar III Sustained engagement: Host a post-show gathering to deepen bonds
Luca	Curates digital slideshow and invites peers	Live-streamed presentation	Cultivates narrative ownership and intergenerational synergy	Technical glitches; low peer attendance	Social; Spiritual	Pillar II Intergenerational co-creation: Engage youth in digital curation and hashtag creation
Luca	Curates digital slideshow and invites peers	Live-streamed presentation		Technical glitches; low peer attendance	Social; Spiritual	Pillar III Sustained engagement: Schedule an online after-party forum
6. TSX Phase Follow-up
Anne	Receives personalized keepsake with her workshop insight	Physical mail; social-media message	Solidifies renewed identity, nurtures relational ties	No follow-up; impersonal messaging	Behavioral; Spiritual	Pillar III Sustained engagement: Dispatch personalized keepsakes within one week; display a rotating “Community Wall” in the space
Luca	Receives email summary with Anne’s quote and co-host invitation	Email newsletter; mobile app	Embeds facilitator role, motivates sustained engagement	Email overlooked; unclear next steps	Behavioral; Spiritual	Pillar III Sustained engagement: Send calendar invitations and in-app reminders; award digital badges; update the “Community Wall” monthly

Source(s): Authors’ own work

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