Table 1 Coding Schema for Identifying...

Table 1

Coding Schema for Identifying E-Learners' Expectations

Expectation Categories	Subcategories	Codes	Examples
Instructional process	Study habits and study conditions	SH	“Unavailability of a person to get help when there is a problem or an unclear point during self-study is troublesome.”
Instructional process	Content and delivery of e-courses	CC	“More examples would have been more effective for better understanding.”
Instructor	Teaching e-courses	TE	“We want our instructors to recognize us. We're talking, but no one knows anyone.”
Assessment and evaluation	Assessment and evaluation of e-learners' achievements	AE	“Testing system is good but risky; what if there is an electricity cut or the PC gets frozen, our tests will be a waste, I need a solution for this.”
Communication	Communication tools	CT	“I wish we have a new system to contact with the instructors. We have always questions and do not ask these questions to instructors all the time, and questions get more and more. Chat sessions are not sufficient and some instructors do not participate to chat sessions.”
Communication	Timing of chat sessions	CS	“I cannot join chat sessions because of the fact that I work at nights. Big advantage for me if it also happens at day hours.”
Technical support	Technical problems	TP	“For this, I think we need to communicate with a help desk officer. To find a solution to every problem, calling someone does not work. Just for this problem I would be able to easily reach to a consultant.”

Expectation Categories	Subcategories	Codes	Examples
Instructional process	Study habits and study conditions	SH	“Unavailability of a person to get help when there is a problem or an unclear point during self-study is troublesome.”
Instructional process	Content and delivery of e-courses	CC	“More examples would have been more effective for better understanding.”
Instructor	Teaching e-courses	TE	“We want our instructors to recognize us. We're talking, but no one knows anyone.”
Assessment and evaluation	Assessment and evaluation of e-learners' achievements	AE	“Testing system is good but risky; what if there is an electricity cut or the PC gets frozen, our tests will be a waste, I need a solution for this.”
Communication	Communication tools	CT	“I wish we have a new system to contact with the instructors. We have always questions and do not ask these questions to instructors all the time, and questions get more and more. Chat sessions are not sufficient and some instructors do not participate to chat sessions.”
Communication	Timing of chat sessions	CS	“I cannot join chat sessions because of the fact that I work at nights. Big advantage for me if it also happens at day hours.”
Technical support	Technical problems	TP	“For this, I think we need to communicate with a help desk officer. To find a solution to every problem, calling someone does not work. Just for this problem I would be able to easily reach to a consultant.”