Firm profiles
| Category | Number of respondents | % |
|---|---|---|
| Number of employees (SIZE) | ||
| Less than 51 | 31 | 23.5 |
| 51–100 | 25 | 18.9 |
| 101–500 | 47 | 35.6 |
| 501–1000 | 15 | 11.4 |
| More than 1000 | 14 | 10.6 |
| Degree of complexity of primary service offerings (CPLX) | ||
| Only fully standardized | 4 | 3.0 |
| Mostly standardized | 23 | 17.4 |
| Standardized and individualized (approx. to the same extent) | 45 | 34.1 |
| Mostly customized | 53 | 40.2 |
| Only fully customized | 7 | 5.3 |
| Category | Number of respondents | % |
|---|---|---|
| Less than 51 | 31 | 23.5 |
| 51–100 | 25 | 18.9 |
| 101–500 | 47 | 35.6 |
| 501–1000 | 15 | 11.4 |
| More than 1000 | 14 | 10.6 |
| Only fully standardized | 4 | 3.0 |
| Mostly standardized | 23 | 17.4 |
| Standardized and individualized (approx. to the same extent) | 45 | 34.1 |
| Mostly customized | 53 | 40.2 |
| Only fully customized | 7 | 5.3 |
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