Table 1

Firm profiles

CategoryNumber of respondents%
Number of employees (SIZE)
Less than 513123.5
51–1002518.9
101–5004735.6
501–10001511.4
More than 10001410.6
Degree of complexity of primary service offerings (CPLX)
Only fully standardized43.0
Mostly standardized2317.4
Standardized and individualized (approx. to the same extent)4534.1
Mostly customized5340.2
Only fully customized75.3
Source(s): Authors’ own work

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