Table 3

Summary of key recommendations for policy and practices in the hotel industry

RecommendationPotential benefitsRecommended processCompliance/who it applies toEnforced by/supported byExamples of similar recommendations found in the literature
Enhanced mental health and wellbeing literacy among managersEffective change management and implementation of initiatives; improved engagement among staffImproved communication, approachability and enrolment in professionally designed mental health and wellbeing trainingManagers and senior executivesSenior executives, HR department, accreditation authoritiesBovopoulos et al. (2016, 2018) examined role of mental health first aid among contracted corporate clients; Lloyd & Payne (2014) examined role of managers in cafes.
Clear processes and more avenues to report bullyingPrevention of bullying and deterring of bullying behaviourMore than one level; whole organisation approach and culture of encouraging reportingHR department/senior executivesWhole organisationCornell and Cole (2012) explored bullying in schools; Gillen et al. (2017) explored prevention of bullying at workplaces
Building a community that openly discusses work-related stressors such as bullyingReduced bullying occurrence and improved cultureA work culture in which staff are allowed time and space for mutual idea sharing, collaboration and simply talking with one anotherHR department/senior executivesManagers, HR department and senior executivesCornell and Cole (2012), Holton, Barry, and Chaney (2016) explored coping and other strategies used to manage work-related stress
Staff wellbeing is a measurement outcome for managersA work culture that supports reduced work-related stressImplementing measurable and tangible initiatives related to staff wellbeingManagersHR and senior executivesHoang et al. (2020) explored role of leadership in influencing organisational innovation/change
Source(s): Developed by authors

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