Table 1

Adoption Influences

Inductive ThemesRelationshipExample
PedagogyOnline teaching methods and instruction“The tools … actually worked pretty effectively in answering my questions and teaching the material.”
InteractionCommunication dynamics, and/or transactional distance factors“[The program] made it easier for me to e-mail questions to the tutors and ask about it the next session.”
TechnologyCharacteristics of the online platform.“I didn’t like how long the images took to load.”
Technical supportOnline technical support factors“Once I came into the center and the coordinator showed me how to use it on my phone… my confidence was restored.”
ConvenienceInfluences related to time, effort, scheduling, commuting, etc.“My tutor was also available by e-mail and text if we had a problem.”
LogisticsThe operation and management of the program“There were too many people on too many levels… if there were three academically close students in the same session, I would have benefited more.”
DemographicsCharacteristics of adopters that emerged within and across categories and subcategories.“I used Skype in the past … well, my generation … because I am always on my computer doing e-mail and homework. I figured I should use that.”
RewardExtrinsic and intrinsic incentives“The tutoring session allowed me to always get the As no matter where I was.”
The futureAdopters’ perception of the impact of adoption on their future.“Videoconferencing will be regularly used in education, business, and our personal lives in the future.”

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