Table 1

Dimensions of trust

DimensionDefinition
CompetenceThe energy actor’s ability to deliver the desired performance
OpennessThe energy actor’s intent to provide an open information exchange
AuthenticityThe energy actor’s intent to keep its promises and deliver on its offers
ResponsibilityThe energy actor’s intent to deliver environmentally beneficial products of the declared quality and keep its environmental promises
Source(s):Mezger et al. (2020a) 

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