Table 6

Dimensions of trust and distrust in the energy literature

Trust dimensionsTotal studiesAuthors
Competence23Ash (2010); Becker et al. (2019); Bronfman et al. (2015); Bronfman et al. (2012); Chinomona and Sandada (2014); Ding et al. (2021); Familia and Horne (2022); Gordon et al. (2023); Greenberg (2014); Ho et al., 2019; Ibáñez et al. (2006); Lehtonen, M., and de Carlo, 2019; Liu et al. (2022); Mezger et al. (2020a); Mumford and Gray (2010); Offerman-van Heek et al. (2018); Siitonen et al. (2024); Stenner et al. (2017); Terwel et al. (2009); Utz et al. (2023); van Prooijen (2019); Van de Velde et al. (2011) 
Integrity10Bronfman et al. (2015); Bronfman et al. (2012); Gordon et al. (2023); Liu et al. (2022); Offerman-van Heek et al. (2018); Siitonen et al. (2024); Stenner et al. (2017); Terwel et al. (2009); Utz et al. (2023); van Prooijen (2019) 
Benevolence5Chinomona and Sandada (2014); Ding et al. (2021); Guo et al. (2017); Utz et al. (2023) 
Care5Ash (2010); Becker et al. (2019); Ibáñez et al. (2006); Mumford and Gray (2010); Van de Velde et al. (2011) 
Honesty4Chinomona and Sandada (2014); Guo et al. (2017); Van de Velde et al. (2011) 
Reliability3Ding et al., 2022; Chinomona and Sandada (2014); Guo et al. (2017) 
Authenticity2Mezger et al. (2020a); Mezger et al. (2020b)
Openness2Mezger et al. (2020a); Mezger et al. (2020b)
Responsibility2Mezger et al. (2020a); Mezger et al. (2020b)
Sincerity2Lehtonen, M., and de Carlo, 2019
Values2Greenberg (2014); Ho et al., 2019 
Intent1Familia and Horne (2022) 
Predictability1Ash (2010) 
Distrust dimensionsTotal StudiesAuthors
Incompetence1Utz et al. (2023) 
Malevolence1Utz et al. (2023) 
Deceit1Utz et al. (2023) 
Deception1Offerman-van Heek et al. (2018)
Customer orientation1Offerman-van Heek et al. (2018)
Working conditions1Offerman-van Heek et al. (2018)
Image1Offerman-van Heek et al. (2018)
Source(s): Authors’ own work

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