Table 3. Results of the post hoc tests... | Emerald Publishing

Table 3.

Results of the post hoc tests in Study 1

Variable	Service deployment method comparison	p value
Patronage intention	Humans vs. humans assisted by robots	0.00**
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	0.64
Perceived authenticity	Humans vs. humans assisted by robots	0.00**
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	0.00**
Perceived quality	Humans vs. humans assisted by robots	0.02*
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	0.15
Perceived fit	Humans vs. humans assisted by robots	0.00**
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	1.00

Variable	Service deployment method comparison	p value
Patronage intention	Humans vs. humans assisted by robots	0.00**
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	0.64
Perceived authenticity	Humans vs. humans assisted by robots	0.00**
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	0.00**
Perceived quality	Humans vs. humans assisted by robots	0.02*
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	0.15
Perceived fit	Humans vs. humans assisted by robots	0.00**
	Humans vs. robots	0.00**
	Humans assisted by robots vs. robots	1.00

Note(s):

*p < 0.05, **p < 0.01

Source(s): Authors’ own work