Table 1 SCQM 4.0 dimensions based on...

Table 1

SCQM 4.0 dimensions based on literature review

Dimensions of SCQM4.0	SCQM4.0 practices	Identified metrics in the SCQM4.0	Source
Upstream QM Pre-production activities and stages	Supplier competency	Supplier Responsiveness	Sharma and Joshi (2023)
		Supplier Resilience
		Supplier Flexibility and Agility
		Supplier Social Responsibility	Karamouz et al. (2021)
		Rejection Rate/Rate of Supplier Product Rejection	Karamouz et al. (2021)
	Technology and information sharing by suppliers	Using Information Technology as a Prerequisite for Optimizing Quality	Karamouz et al. (2021)
	Technology and information sharing by suppliers	Sharing Information About Cost, Benefits, and Quality with Suppliers	Sharma and Joshi (2023)
	Supplier involvement	Integrating Supplier Capabilities into the Design Process	Phan et al. (2019)
		Supplier Motivation	Karamouz et al. (2021)
		Participation of Suppliers in Quality Control	Phan et al. (2019)
		Participation of the Supplier in Product Development	Phan et al. (2019)
		Buyer–Supplier Partnership Level	Karamouz et al. (2021)
Internal QM Organization's internal activities and processes	Information and its usage	Information Sharing and Handling	Sharma and Joshi (2023)
		Information Security
		Information Transparency
		Accuracy	Antonino et al. (2022)
		Accessibility
		Availability
		Adaptability
		Changeability
	Management and strategic planning	Quality of Services	Sharma and Joshi (2023)
		Financial Stability
		Digital Workforce
		Global Connectivity
		Strategic Enablers Utilization	Phan et al. (2019)
		Continuous Improvement and Learning	Phan et al. (2019)
		Employee Empowerment	Sharma and Joshi (2023)
		Employee Satisfaction	Rasool et al. (2022)
		Workplace Safety	Rasool et al. (2022)
	Digital Value Chain	Digital Collaboration	Sharma and Joshi (2023)
	Digital Value Chain	Digital Innovation	Sharma and Joshi (2023)
	Digital Supply Network Infrastructure	Design Process and Product Optimization	Sharma and Joshi (2023)
		Interoperability
		Advance Analytics
		Intelligence Supply/Information Provision
		Synchronized Planning and Fulfillment
		System Ease of Use/System Usability	Rasool et al. (2022)
		System Reliability	Rasool et al. (2022)
	Cost leadership	Cost Optimization	Sharma and Joshi (2023)
		Cost of Service
		Total Cost of Ownership
	Supply chain automation	Intelligent Processes	Sharma and Joshi (2023)
		Process Automation and Robotic Technologies	Sharma and Joshi (2023)
		Recoverability	Antonino et al. (2022)
		Maintainability	Antonino et al. (2022)
Downstream QM Post-production activities and stages	Customer relationship	Product Delivery Reliability	Rasool et al. (2022)
		Customer Responsiveness	Rasool et al. (2022)
		Customer Satisfaction	Karamouz et al. (2021)
		Customer Complaint	Karamouz et al. (2021)
		On-Time Delivery	Rasool et al. (2022)
		Understanding Customers' Needs	Karamouz et al. (2021)
	customers involvement	Integrating Customers' Capabilities in the Design Process	Phan et al. (2019)
		Participation of Customers in Quality Control
		Participation of Customers in Product Development
	ICT links with customers	Digital Engagement and Top-line Growth	Sharma and Joshi (2023)
		Digital Customization	Sharma and Joshi (2023)
		Variation or Development of a New Product	Karamouz et al. (2021)
		Sharing Information About Cost, Benefits, and Quality with Customers	Phan et al. (2019)

Dimensions of SCQM4.0	SCQM4.0 practices	Identified metrics in the SCQM4.0	Source
Upstream QM Pre-production activities and stages	Supplier competency	Supplier Responsiveness	Sharma and Joshi (2023)
		Supplier Resilience
		Supplier Flexibility and Agility
		Supplier Social Responsibility	Karamouz et al. (2021)
		Rejection Rate/Rate of Supplier Product Rejection	Karamouz et al. (2021)
	Technology and information sharing by suppliers	Using Information Technology as a Prerequisite for Optimizing Quality	Karamouz et al. (2021)
	Technology and information sharing by suppliers	Sharing Information About Cost, Benefits, and Quality with Suppliers	Sharma and Joshi (2023)
	Supplier involvement	Integrating Supplier Capabilities into the Design Process	Phan et al. (2019)
		Supplier Motivation	Karamouz et al. (2021)
		Participation of Suppliers in Quality Control	Phan et al. (2019)
		Participation of the Supplier in Product Development	Phan et al. (2019)
		Buyer–Supplier Partnership Level	Karamouz et al. (2021)
Internal QM Organization's internal activities and processes	Information and its usage	Information Sharing and Handling	Sharma and Joshi (2023)
		Information Security
		Information Transparency
		Accuracy	Antonino et al. (2022)
		Accessibility
		Availability
		Adaptability
		Changeability
	Management and strategic planning	Quality of Services	Sharma and Joshi (2023)
		Financial Stability
		Digital Workforce
		Global Connectivity
		Strategic Enablers Utilization	Phan et al. (2019)
		Continuous Improvement and Learning	Phan et al. (2019)
		Employee Empowerment	Sharma and Joshi (2023)
		Employee Satisfaction	Rasool et al. (2022)
		Workplace Safety	Rasool et al. (2022)
	Digital Value Chain	Digital Collaboration	Sharma and Joshi (2023)
	Digital Value Chain	Digital Innovation	Sharma and Joshi (2023)
	Digital Supply Network Infrastructure	Design Process and Product Optimization	Sharma and Joshi (2023)
		Interoperability
		Advance Analytics
		Intelligence Supply/Information Provision
		Synchronized Planning and Fulfillment
		System Ease of Use/System Usability	Rasool et al. (2022)
		System Reliability	Rasool et al. (2022)
	Cost leadership	Cost Optimization	Sharma and Joshi (2023)
		Cost of Service
		Total Cost of Ownership
	Supply chain automation	Intelligent Processes	Sharma and Joshi (2023)
		Process Automation and Robotic Technologies	Sharma and Joshi (2023)
		Recoverability	Antonino et al. (2022)
		Maintainability	Antonino et al. (2022)
Downstream QM Post-production activities and stages	Customer relationship	Product Delivery Reliability	Rasool et al. (2022)
		Customer Responsiveness	Rasool et al. (2022)
		Customer Satisfaction	Karamouz et al. (2021)
		Customer Complaint	Karamouz et al. (2021)
		On-Time Delivery	Rasool et al. (2022)
		Understanding Customers' Needs	Karamouz et al. (2021)
	customers involvement	Integrating Customers' Capabilities in the Design Process	Phan et al. (2019)
		Participation of Customers in Quality Control
		Participation of Customers in Product Development
	ICT links with customers	Digital Engagement and Top-line Growth	Sharma and Joshi (2023)
		Digital Customization	Sharma and Joshi (2023)
		Variation or Development of a New Product	Karamouz et al. (2021)
		Sharing Information About Cost, Benefits, and Quality with Customers	Phan et al. (2019)

Source(s): Authors’ own elaboration

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